Property Manager/Hotel Manager

Nidhi Chawla; Faizabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Nidhi Chawla is seeking an experienced hotel operations professional to manage daily operations across front office, housekeeping, pantry, F&B service, security and maintenance in Ayodhya. The role requires coordinating with kitchen and terrace cafe teams, ensuring cleanliness and guest satisfaction, and maintaining records.

Will lead a small team during peak seasons. Candidate should have 5–8 years in hotel operations at boutique, resort, or 3-4 star properties, with fluency in Hindi and

Qualifications

• Strong command of Hindi and English; ability to communicate politely with guests from India.
• Experience managing daily hotel operations including front office, housekeeping, F&B service, and maintenance.
• Comfort with basic hotel software and OTAs; reporting and spreadsheet usage.

Responsibilities

• Manage daily hotel operations across front office, housekeeping, pantry, F&B service, security and maintenance.
• Ensure guest check-ins, check-outs, billing, room allocation, special requests and complaint resolution are handled smoothly.
• Maintain room readiness, cleanliness, linen, amenities and public-area standards through daily inspections.
• Coordinate with the kitchen and terrace cafe team for breakfast, limited menu service, hygiene and guest service quality.
• Create staff rosters, allocate duties, monitor attendance and ensure shift handovers are properly documented.
• Track bookings, occupancy, guest feedback, OTA issues, cancellations and basic daily revenue reports.
• Handle vendor coordination for laundry, maintenance, supplies, repairs, housekeeping consumables and emergency support.
• Train team members on grooming, guest etiquette, escalation handling, safety procedures and brand experience standards.
• Maintain statutory, safety and operational records as instructed by management.
• Act as the face of the property for key guests, VIP arrivals, difficult situations and local partnerships.

Skills

Hindi

English

Team leadership

Guest service

Hotel software

Reporting

Attention to detail

Tools

PMS

OTA platforms

Excel

Job description

Role & responsibilities Manage daily hotel operations across front office, housekeeping, pantry, F&B service, security and maintenance.

• Ensure guest check-ins, check-outs, billing, room allocation, special requests and complaint resolution are handled smoothly.
• Maintain room readiness, cleanliness, linen, amenities and public-area standards through daily inspections.
• Coordinate with the kitchen and terrace cafe team for breakfast, limited menu service, hygiene and guest service quality.
• Create staff rosters, allocate duties, monitor attendance and ensure shift handovers are properly documented.
• Track bookings, occupancy, guest feedback, OTA issues, cancellations and basic daily revenue reports.
• Handle vendor coordination for laundry, maintenance, supplies, repairs, housekeeping consumables and emergency support.
• Train team members on grooming, guest etiquette, escalation handling, safety procedures and brand experience standards.
• Maintain statutory, safety and operational records as instructed by management.
• Act as the face of the property for key guests, VIP arrivals, difficult situations and local partnerships.

Preferred candidate profile 5-8 years of hotel operations/front office experience; boutique hotel, resort or 3-4 star property experience preferred.

• Strong command over Hindi and working English; ability to speak politely with guests from across India.
• Comfort with basic hotel software/OTAs, Excel/Google Sheets, WhatsApp coordination and reporting.
• Ability to lead a small team hands-on without a large corporate support structure.
• Strong ownership, discipline, honesty, grooming and problem-solving temperament.
• Willingness to be based in Ayodhya and support peak-season/festival operations.

Perks and benefits