Walk-in | Receptionist

Saraswati Dental College; Lucknow; On-site; INR 180,000 - 280,000; Full time

Job summary

Saraswati Dental College in Lucknow is seeking a front desk administrator to greet patients, register information, schedule appointments, and handle inquiries. You will coordinate with hospital departments and maintain confidential records in a courteous, professional manner.

The role requires good communication, English and local-language skills, and basic computer proficiency. Prior hospital front-office experience is preferred; a related diploma is advantageous.

Qualifications

• Graduate or 12th pass; degree/diploma in Hospital Administration is an advantage.
• Experience in hospital, clinic, healthcare facility, or front-office role preferred.
• Strong communication and interpersonal skills.
• Basic computer knowledge including MS Office and hospital software.
• Fluent in English and local language.
• Calm, polite, and professional in a busy healthcare environment.

Responsibilities

• Greet and assist patients, visitors, and attendants.
• Register patients and collect required information and documents.
• Schedule, reschedule, and confirm appointments with doctors and departments.
• Answer calls, emails, and patient inquiries promptly.
• Provide information regarding hospital services, timings, and procedures.
• Maintain patient records and front-desk documentation.
• Coordinate with doctors, nurses, billing, laboratories, and other departments.
• Handle patient check-in and check-out procedures.
• Assist patients with billing, insurance, and payment-related queries.
• Manage incoming and outgoing correspondence and maintain office records.
• Maintain patient confidentiality and follow hospital policies.
• Handle complaints and escalate to appropriate department.
• Keep reception area clean, organized, and welcoming.
• Perform other administrative and front-office duties as assigned.

Skills

Communication skills

Interpersonal skills

English proficiency

Computer literacy

Education

12th pass

Higher education (Graduate)

Diploma in Hospital Administration

Tools

MS Office

Hospital management software

Job description

Key Responsibilities

• Greet and assist patients, visitors, and attendants in a courteous and professional manner.


• Register new and existing patients and collect required information and documents.


• Schedule, reschedule, and confirm appointments with doctors and departments.


• Answer telephone calls, emails, and patient inquiries promptly.


• Provide information regarding hospital services, departments, doctors, timings, and procedures.


• Maintain accurate patient records and front-desk documentation.


• Coordinate with doctors, nurses, billing staff, laboratories, and other hospital departments.


• Handle patient check-in and check-out procedures.


• Assist patients with billing, insurance, and payment-related queries when required.


• Manage incoming and outgoing correspondence and maintain office records.


• Maintain patient confidentiality and follow hospital policies and procedures.


• Handle complaints and concerns professionally and escalated them to the appropriate department.


• Ensure the reception area is clean, organized, and welcoming.


• Perform other administrative and front-office duties as assigned.

Required Qualifications

• Graduate or 12th pass; a degree/diploma in Hospital Administration or a related field is an advantage.


• Previous experience in a hospital, clinic, healthcare facility, or front-office role is preferred.


• Good communication and interpersonal skills.


• Basic computer knowledge, including MS Office and hospital management software.


• Good English and local-language communication skills.


• Ability to remain calm, polite, and professional in a busy healthcare environment.