Holiday Consultant

Tripjack; Mumbai; On-site; INR 450,000 - 800,000; Full time

Job summary

TripJack in Mumbai is seeking an Operations Executive to manage end-to-end operations for international holiday packages. The ideal candidate will have strong destination knowledge across Europe, Far East, and the Middle East, and hands-on experience in supplier coordination and booking management to ensure a seamless travel experience for customers.

You will handle lead engagement, design itineraries, coordinate with hotels and DMCs, and drive revenue by ensuring timely vouchers, cancellations,

Qualifications

• Excellent verbal and written communication skills with the ability to manage multiple stakeholders (agents, suppliers, and internal teams).
• Strong understanding of hotel booking platforms, travel portals, and ancillary services.
• Bachelor’s degree in Hospitality, Travel & Tourism or related field.

Responsibilities

• Manage end-to-end sales and operations for international holiday packages, from lead handling to booking closure and post-booking support.
• Engage with leads generated via the portal, understand customer requirements, and convert inquiries into confirmed bookings.
• Design and customize holiday packages, including itineraries, hotels, and experiences, aligned with customer preferences and budget.
• Coordinate with hotels and DMCs to ensure seamless booking execution and on-ground service delivery.
• Drive revenue by actively following up on leads, quotations, and pending bookings to improve conversion rates.

Skills

Customer focus

Attention to detail

Verbal and written communication

Stakeholder coordination

Education

Bachelor’s degree in Hospitality, Travel & Tourism or related field

Tools

Hotel booking platforms

Travel portals

Job description

TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!

We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.

Role: Executive/Senior Executive – Holiday Sales and Operations

Experience: 2-6 years

Education: Any Graduate

Job Summary:

We are looking for a detail-oriented and customer-focused Operations Executive to manage end-to-end operations for International Holiday Packages. The ideal candidate will have strong destination knowledge across Europe, Far East, and the Middle East, along with hands-on experience in supplier coordination and booking management to ensure a seamless travel experience for customers.

Job Responsibilities:

• Manage end-to-end sales and operations for international holiday packages, from lead handling to booking closure and post-booking support.
• Engage with leads generated via the portal, understand customer requirements, and convert inquiries into confirmed bookings.
• Design and customize holiday packages, including itineraries, hotels, and experiences, aligned with customer preferences and budget.
• Conduct hotel price comparisons and recommend optimal options to maximize conversions and customer satisfaction.
• Coordinate with hotels and Destination Management Companies (DMCs) to ensure seamless booking execution and on-ground service delivery.
• Drive revenue by actively following up on leads, quotations, and pending bookings to improve conversion rates.
• Handle escalations, guest concerns, and special requests with a proactive, solution-oriented approach.
• Ensure timely processing of vouchers, amendments, cancellations, and reconfirmations in line with defined TATs.
• Negotiate with hotels and DMCs to secure competitive pricing, upgrades, and value-added benefits.
• Maintain accurate records of leads, bookings, cancellations and amendments in CRM/internal systems.
• Collaborate with internal teams to enhance customer experience, enable upselling/cross-selling, and achieve business targets.
• Stay updated on international travel trends and destination knowledge, with a strong focus on Europe (France, Switzerland, Italy), Far East (Singapore, Thailand, Vietnam, Indonesia), and the Middle East (Dubai).

Required Skills & Qualifications:

• Bachelor’s degree in Hospitality, Travel & Tourism or a related field.
• Strong understanding of hotel booking platforms, travel portals, and ancillary services.
• Excellent verbal and written communication skills with the ability to manage multiple stakeholders (agents, suppliers, and internal teams).