Holiday Consultant

Easemytrip; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

EaseMyTrip.com is seeking a Holiday Consultant to tailor personalized travel experiences for domestic and international leisure travellers. You will design itineraries, recommend experiences, and support clients throughout their journey using destination knowledge and consultative skills.

The role emphasizes building client relationships, upselling holiday packages, coordinating bookings, and staying aware of travel trends to deliver memorable holidays and repeat business.

Qualifications

• 2–5 years in customer-facing travel roles.
• Graduate in Travel, Tourism, Hospitality or Business Administration.
• Deep familiarity with popular destinations, travel seasons, visa rules.
• Proven upselling, cross-selling and closing deals in leisure travel.
• Strong verbal and written communication for client interactions.
• Proficient with MS Office, CRMs, GDS tools and booking platforms.
• Analytical thinking to match client needs and budgets.
• Energetic, customer-focused and service-oriented.

Responsibilities

• Design and suggest personalized holiday packages based on client preferences, travel dates, budgets, and interests.
• Maintain knowledge of domestic and international destinations, sightseeing options, and seasonal trends.
• Build and nurture client relationships through follow-ups and consultations.
• Research and recommend destinations, hotels, sightseeing, and activities.
• Coordinate bookings for flights, hotels, transfers, tours, visas, and insurance.
• Provide timely solutions to travel disruptions or client concerns.
• Use consultative sales to convert leads into bookings and meet targets.
• Coordinate with vendors to negotiate rates and build custom packages.
• Collect and act on feedback to improve service quality.
• Stay informed about travel trends and competitor offerings.

Skills

Customer-facing experience

Consultative selling

Communication skills

Analytical thinking

Interpersonal skills

Cultural sensitivity

Detail-oriented

Energetic

Education

Graduate in Travel, Tourism, Hospitality, or Business Administration

Tools

Amadeus / Galileo

MS Office

CRMs

Travel booking platforms

Job description

About the Role:

As a Holiday Consultant at EaseMyTrip.com, you will be a key contributor in curating personalized travel experiences for domestic and international leisure travellers. This role focuses on crafting memorable vacation packages based on individual customer preferences, budgets, and travel styles. You will use your destination knowledge, customer service skills, and travel expertise to build detailed itineraries, recommend experiences, and support clients throughout their journey. The ideal candidate combines passion for travel with strong consultative skills to deliver high satisfaction and repeat business.

Key Responsibilities:

1. Custom Itinerary Planning: Design and suggest personalized holiday packages based on client preferences, travel dates, budgets, and special interests.
2. Destination Knowledge: Maintain up-to-date knowledge of popular domestic and international travel destinations, including sightseeing options, cultural activities, and seasonal trends.
3. Client Engagement: Build and nurture client relationships through regular follow-ups, detailed consultations, and proactive travel suggestions.
4. Travel Research & Recommendations: Research and recommend destinations, hotels, sightseeing, and activities aligned with the clients expectations.
5. Booking Management: Coordinate bookings for flights, hotels, transfers, sightseeing tours, visas, and insurance to ensure a hassle-free experience.
6. Issue Resolution: Provide timely solutions to any travel disruptions or client concerns during or before the trip.
7. Sales Conversion: Use consultative sales techniques to convert leads into confirmed bookings and meet monthly revenue targets.
8. Collaboration with Vendors: Coordinate with DMCs, hotels, and other service providers to negotiate the best rates and build custom packages.
9. Customer Feedback Loop: Collect and act on customer feedback to improve service quality and enhance the overall travel experience.
10. Market Trends Awareness: Stay informed about emerging travel trends, new destinations, and competitor offerings to ensure EaseMyTrip maintains a competitive edge.

Preferred Candidate Profile:

1. Experience: 2 to 5 years in customer-facing roles within the travel or tourism sector, preferably handling customized holiday packages.
2. Educational Background: Graduate in Travel, Tourism, Hospitality, or Business Administration.
3. Travel Knowledge: Deep familiarity with popular holiday destinations, travel seasons, visa rules, and tour management.
4. Sales & Negotiation Skills: Proven ability to upsell, cross-sell, and close deals, especially within domestic and international leisure segments.
5. Communication Skills: Strong verbal and written communication for effective interactions with clients, suppliers, and internal teams.
6. Tech Proficiency: Comfortable working with MS Office (Excel, PowerPoint), CRMs, GDS tools (Amadeus, Galileo), and travel booking platforms.
7. Analytical Thinking: Capable of understanding client needs and budget constraints to offer the most relevant travel options.
8. Interpersonal Skills: Confident, customer-focused, and able to build lasting relationships through trust and service excellence.
9. Cultural Sensitivity: Understand the diverse travel preferences and expectations of various customer segments.
10. Personality Traits: Energetic, detail-oriented, well-travelled, and driven to go above and beyond to create perfect holidays.