Assistant Manager - Holiday Sales

MakeMyTrip; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

MakeMyTrip is looking for an Assistant Manager - Holiday Sales in Gurugram. This role involves supervising short-haul and domestic travel operations, ensuring outstanding service delivery, and leading a team of Holiday Experts. The ideal candidate will have 5-8 years of relevant experience and a postgraduate degree, along with strong knowledge of travel booking platforms. The position offers the opportunity to drive performance and enhance customer experience in the holiday segment.

Qualifications

• 5-8 years of experience in travel operations, ideally in long-haul or international markets.

Responsibilities

• Supervise operations for short-haul and domestic travel.
• Ensure timely handling of queries and customer support.
• Monitor service quality and resolve escalations.
• Collaborate with suppliers and internal stakeholders.
• Track team performance against KPIs.
• Provide training and support to the team.
• Ensure compliance with company policies.
• Drive sales team performance towards revenue targets.

Skills

GDS (Amadeus/Galileo/Sabre) knowledge

Communication skills

Leadership skills

Customer-handling skills

Analytical skills

Problem-solving skills

Education

Postgraduate degree

Job description

Role: Assistant Manager - Holiday Sales

Level: Assistant Manager

Reporting To: Associate Director - Holiday Sales

Location: Gurgaon

About The Function

With a deep understanding of Indian consumers' travel preferences, the MMT Holidays team curates a wide array of holiday packages for destinations across the globe.

As a leading name in the leisure travel space, MMT Holidays serves over 3 lakh travelers annually. Our offerings span both domestic and international markets, covering more than 50 destinations worldwide. With a strong focus on delivering seamless and memorable travel experiences, we have become a trusted choice for holiday packages among Indian travelers.

Complementing this is our Holiday Experts (HE) business, a pan-India network of 2000+ trained experts who work closely with customers to craft personalized itineraries and ensure end-to‑end support. This unique blend of digital convenience and human expertise allows us to deliver holidays that are not only well‑planned but also deeply personal and memorable.

Together, the Holidays team and Holiday Experts ecosystem form the backbone of MakeMyTrip’s leisure travel business, committed to redefining the way Indians explore the world.

About The Role

The incumbent will be responsible for driving Short haul and domestic travel sales and ensuring seamless end‑to‑end service delivery for customers. This role entails leading a team of Holiday Experts, coordinating with suppliers, and upholding high service standards across international destinations.

By combining strategic oversight with operational excellence, the incumbent will play a pivotal role in enhancing customer delight, strengthening supplier relationships, and reinforcing MakeMyTrips leadership in the long‑haul holidays segment.

What Will You Be Doing

• Supervising day-to-day operations for short-haul and Domestic travel across destinations.
• Ensuring timely query handling, quotations, bookings, and customer support throughout the customer journey.
• Monitoring service quality and resolving escalations related to flights, hotels, visas, and ground services.
• Collaborating with suppliers, airlines, and internal stakeholders to ensure smooth execution of holiday packages.
• Tracking team performance against defined KPIs such as turnaround time (TAT), conversion, and customer satisfaction.
• Identifying process gaps and recommending improvements to enhance efficiency and customer experience.
• Providing training, coaching, and support to the team to strengthen product knowledge and service delivery.
• Ensuring compliance with company policies, travel regulations, and financial guidelines.
• Driving sales team performance to achieve defined revenue targets and business growth.

Qualification And Experience

Postgraduate degree from a reputed institute with 5-8 years of experience in travel operations, preferably in long-haul or international markets.

Key Success Factors For The Role

• Strong knowledge of GDS (Amadeus/Galileo/Sabre) and travel booking platforms.
• Excellent communication, leadership, and customer-handling skills.
• Ability to work under pressure, resolve escalations, and deliver results.
• Strong analytical and problem‑solving skills with sharp attention to detail.
• Proven experience in team management with strong analytical capabilities.