Travel Consultant

Tripjack; Delhi; Sur place; INR 350 000 - 520 000; Plein temps

Résumé du poste

TripJack is seeking a Travel Consultant – Ticketing, Refunds & Reissues to manage domestic and international ticketing operations, including bookings, cancellations, refunds, reissues, and schedule changes.

The ideal candidate should have hands-on experience with GDS systems, strong knowledge of airline fare rules, and the ability to deliver accurate and timely support while ensuring compliance with airline and company policies.

Qualifications

• 2–4 years of experience in domestic and international air ticketing.
• Hands-on experience in ticket reissues, refunds, cancellations, and schedule changes.
• Strong understanding of airline fare rules, fare construction, taxes, penalties, and ADM management.
• Proficiency in GDS systems such as Amadeus, Galileo, or Sabre.
• Experience with B2B travel platforms such as TripJack, TBO, Akbar Online, TravClan, or similar OTA systems.
• Good knowledge of airline schedule change and waiver policies.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and coordination abilities.
• High attention to detail with the ability to work under pressure and meet SLA/TAT requirements.

Responsabilités

• Handle international flight amendments, including date changes, reissuance, rerouting, cancellation, refund, and name correction.
• Interpret and apply fare rules accurately for revalidation and reissue cases.
• Coordinate with airlines for waiver approvals, schedule changes, and involuntary cases.
• Manage ADM prevention by ensuring correct pricing and compliance with airline policies.
• Provide prompt support to B2B agents via calls, emails, and CRM tools.
• Maintain TAT and SLA as per company standards.
• Ensure accurate documentation and maintain proper case notes in the system.
• Handle queue management and prioritize urgent cases.
• Support escalations and complex amendment scenarios efficiently.
• Strong knowledge of international ticketing and amendment processes.
• Hands-on experience in GDS (Amadeus / Galileo / Sabre).
• Good understanding of fare construction and airline penalty structures.

Connaissances

Ticketing operations

Communication

Attention to detail

Analytical skills

SLA management

Problem solving

Formation

Graduate

Outils

Amadeus

Galileo

Sabre

MS Excel

MS Office

CRM tools

TripJack platform

Description du poste

TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!

We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.

Role : Travel Consultant

Experience : 2-4 years

Education : Graduate

Job Summary:

We are looking for a Travel Consultant – Ticketing, Refunds & Reissues to manage domestic and international ticketing operations, including bookings, cancellations, refunds, reissues, and schedule changes. The ideal candidate should have hands‑on experience with GDS systems, strong knowledge of airline fare rules and refund processes, and the ability to deliver accurate and timely support while ensuring compliance with airline and company policies.

Job Responsibilities:

• Handle international flight amendments, including date change, reissuance, rerouting, cancellation, refund, and name correction, as per airline policies.
• Interpret and apply fare rules accurately for revalidation and reissue cases.
• Coordinate with airlines for waiver approvals, schedule changes, and involuntary cases.
• Manage ADM prevention by ensuring correct pricing and compliance with airline policies.
• Provide prompt support to B2B agents via calls, emails, and CRM tools.
• Maintain TAT and SLA as per company standards.
• Ensure accurate documentation and maintain proper case notes in the system.
• Handle queue management and prioritize urgent cases.
• Support escalations and complex amendment scenarios efficiently.
• Strong knowledge of international ticketing and amendment processes.
• Hands‑on experience in GDS (Amadeus / Galileo / Sabre).
• Good understanding of fare construction and airline penalty structures.
• Ability to handle pressure and manage high volumes.
• Attention to detail and analytical skills.

Required Skills & Qualifications:

• 2–4 years of experience in domestic and international air ticketing.
• Hands‑on experience in ticket reissues, refunds, cancellations, and voluntary and involuntary schedule changes.
• Strong understanding of airline fare rules, fare construction, taxes, penalties, and ADM management.
• Proficiency in GDS systems such as Amadeus, Galileo, or Sabre.
• Experience with B2B travel platforms such as TripJack, TBO, Akbar Online, TravClan, or similar OTA systems.
• Good knowledge of airline schedule change and waiver policies.
• Strong analytical, problem‑solving, and decision‑making skills.
• Excellent communication and coordination abilities.
• High attention to detail with the ability to work under pressure and meet SLA/TAT requirements.
• Proficiency in Microsoft Excel and MS Office.