Executive/Senior Executive - Holidays (Sales & Operations)

TripJack; Mumbai; On-site; INR 350,000 - 650,000; Full time

Job summary

TripJack, a trusted tech platform for travel agents in India, is seeking an Operations Executive for International Holidays and Packages. The role focuses on end-to-end management of international holiday bookings, supplier coordination, and delivering seamless travel experiences.

The ideal candidate has strong destination knowledge across Europe, the Far East, and the Middle East, with hands-on experience in hotel price comparisons, voucher processing, and service recovery to support sales and

Qualifications

• End-to-end operations management for international holiday packages.
• Strong knowledge of Europe, the Far East, and the Middle East destinations.
• Hands-on supplier coordination and booking management experience.
• Customer-focused with meticulous attention to detail.

Responsibilities

• Manage end-to-end operations for international holiday packages, including bookings, confirmations, and documentation.
• Conduct hotel price comparisons and recommend suitable alternatives to improve conversion rates.
• Coordinate with hotels, DMCs to ensure smooth service delivery.
• Handle escalations, guest concerns, and special requests promptly and professionally.
• Ensure timely processing of vouchers, amendments, cancellations, and reconfirmations.
• Negotiate and secure competitive rates, upgrades, and value-added benefits for customers.
• Maintain defined Turnaround Time (TAT) standards across all operational tasks.
• Maintain accurate records of bookings, cancellations, and amendments in internal systems.
• Provide support to the sales team to enhance customer experience and drive conversions.
• Stay updated with international travel trends and destination knowledge, with strong focus on Europe, Far East, and Middle East.

Skills

Destination knowledge

Supplier coordination

Booking management

Customer service

Attention to detail

Job description

About TripJack

TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel. Agents across India! We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.

Role: Operations Executive – International Holidays and Packages

About The Role

We are looking for a detail-oriented and customer-focused Operations Executive to manage end-to-end operations for International Holiday Packages. The ideal candidate will have strong destination knowledge across Europe, Far East, and the Middle East, along with hands‑on experience in supplier coordination and booking management to ensure a seamless travel experience for customers.

Key Responsibilities

• Manage end-to-end operations for international holiday packages, including bookings, confirmations, and documentation.
• Conduct hotel price comparisons and recommend suitable alternatives to improve conversion rates.
• Coordinate with hotels, DMCs (Destination Management Companies) to ensure smooth service delivery.
• Handle escalations, guest concerns, and special requests promptly and professionally.
• Ensure timely processing of vouchers, amendments, cancellations, and reconfirmations.
• Negotiate and secure competitive rates, upgrades, and value-added benefits for customers.
• Maintain defined Turnaround Time (TAT) standards across all operational tasks.
• Maintain accurate records of bookings, cancellations, and amendments in internal systems.
• Provide support to the sales team to enhance customer experience and drive conversions.
• Stay updated with international travel trends and destination knowledge, with strong focus on Europe (e.g., France, Switzerland, Italy), Far East (Singapore, Thailand, Vietnam, Indonesia), and Middle East (Dubai).