Holiday Advisor - Fresher

EXPLERA DMC; Surat; Presencial; INR 201 000 - 312 000; Tempo integral

Resumo da oferta

Explera DMC in Surat seeks a fresh, highly computer-literate Holiday Advisor to join our Thailand DMC team. You will communicate with B2B travel agents, help them prepare Thailand holidays, and coordinate with operations to convert enquiries into bookings.

No prior travel industry experience is required; we seek attitude, strong English, and solid data skills. You will work with emails, spreadsheets, and CRM, with training provided.

Qualificações

• Freshers are welcome and training is provided.
• Excellent spoken English.
• Excellent written English and professional email writing skills.
• Strong communication and interpersonal skills.
• 100% computer literacy is essential.
• Comfortable working on a computer all day.
• Good knowledge of Gmail, Microsoft Word, Microsoft Excel, Google Sheets, Google Drive, Internet/Web browsing, WhatsApp Web.

Responsabilidades

• Email & Partner Communication: handle professional email communication with travel agents and partners; read inquiries; draft professional emails; follow up on quotations and bookings; maintain communications on WhatsApp and other platforms.
• Holiday Enquiries & Quotations: understand client requirements; assist in preparing Thailand holiday itineraries; prepare and send quotations using company systems; coordinate with operations for rates and availability.
• Computer & System Work: work on computers and CRM; enter enquiries, quotations and bookings; use Excel/Sheets for calculations; use Gmail/Google Workspace; maintain accurate records.
• Follow-up & Sales Support: follow up on pending quotations; maintain regular communication with travel agents; assist senior team members in converting inquiries into bookings; meet daily response targets.

Conhecimentos

Fluent English

Professional email-writing

Computer literacy

MS Excel

Google Sheets

Gmail

Google Workspace

CRM

Internet Research

Typing

Travel Planning

Attention to Detail

Customer Communication

Formação académica

Graduate in any discipline

Ferramentas

CRM

Gmail

Google Sheets

Google Drive

Google Workspace

MS Excel

Descrição da oferta de emprego

Explera DMC is a B2B Destination Management Company handling travel arrangements across Thailand and other Asian destinations. We work with travel agents, tour operators and international travel partners to provide hotels, transfers, sightseeing, tours, activities and complete ground-handling services.

We are looking for a smart, confident and highly computer-literate fresher to join our Thailand DMC team as a Holiday Advisor.

This is an excellent opportunity for someone who has excellent English communication skills, professional email-writing ability and strong computer knowledge, and wants to build a career in the international travel industry.

Role Overview

As a Holiday Advisor – Thailand DMC, you will communicate with B2B travel agents and help them prepare and coordinate Thailand holidays.

You will receive travel enquiries, understand the requirements, prepare professional responses, coordinate with the relevant teams and suppliers, and assist in converting enquiries into bookings.

Previous travel industry experience is NOT mandatory.

We are primarily looking for the right attitude, communication skills, computer knowledge and willingness to learn.

Key Responsibilities

1. Email & Partner Communication

• Handle professional email communication with travel agents and business partners.
• Read and understand travel enquiries accurately.
• Draft clear, professional and grammatically correct emails.
• Follow up with partners regarding quotations and bookings.
• Maintain professional communication on WhatsApp and other business communication platforms.

2. Holiday Enquiries & Quotations

• Understand client requirements such as destination, dates, number of passengers, hotel category and sightseeing requirements.
• Assist in preparing Thailand holiday itineraries.
• Prepare and send quotations using company systems.
• Coordinate with the operations and reservations teams for rates and availability.
• Make changes to quotations based on partner requirements.

3. Computer & System Work

• Work extensively on computers and web-based company systems.
• Enter enquiries, quotations and booking information accurately into the CRM.
• Use Microsoft Excel / Google Sheets for basic calculations and data management.
• Work with Gmail / Google Workspace and other business software.
• Maintain accurate records and update enquiry status regularly.

4. Follow-up & Sales Support

• Follow up on pending quotations.
• Maintain regular communication with travel agents.
• Assist senior team members in converting enquiries into bookings.
• Maintain proper follow-up records in the CRM.
• Meet daily response and follow-up targets.
  

Candidate Requirements

Essential Requirements

• Freshers are welcome.
• Graduate in any discipline.
• Excellent spoken English.
• Excellent written English.
• Professional email-writing skills.
• Strong communication and interpersonal skills.
• 100% computer literacy is essential.
• Comfortable working on a computer for the entire working day.
• Good knowledge of:
• Gmail
• Microsoft Word
• Microsoft Excel
• Google Sheets
• Google Drive
• Internet / Web browsing
• WhatsApp Web
• Fast and accurate typing.
• Good understanding of basic Excel formulas and calculations.
• Ability to learn new software and CRM systems quickly.
• Good attention to detail.
• Professional attitude and appearance.
• Willingness to work in the travel industry and learn Thailand products.
  

We Prefer Candidates Who Are

• Smart and confident.
• Good at written communication.
• Fast learners.
• Comfortable speaking with business clients.
• Highly organised.
• Proactive rather than waiting for instructions.
• Comfortable handling multiple enquiries at the same time.
• Interested in travel, tourism and international destinations.
  

Laptop & Mobile Phone Requirement

The candidate must have:

• Own laptop suitable for professional office work
• Own smartphone
• Reliable internet connection
• Ability to use WhatsApp / WhatsApp Web for business communication

Company systems, CRM access and official communication accounts will be provided as required.

Important

This is not a field-sales job.

The role involves substantial computer-based work including:

Skills

• Fluent English
• Professional Email Communication
• Computer Literacy
• MS Excel
• Google Sheets
• Gmail
• Google Workspace
• CRM
• Internet Research
• Customer Communication
• Typing
• Basic Sales
• Travel Planning
• Attention to Detail
  

What You Will Learn

• Thailand destination knowledge
• Hotel contracting and rates
• Thailand sightseeing and activities
• Travel quotation preparation
• B2B travel sales
• DMC operations
• CRM management
• Professional international email communication
• Travel agent relationship management
• FIT and group travel handling
  

Why Join Explera DMC?

• Start your career in the international travel industry.
• Learn directly from an experienced DMC team.
• Work with travel agents and partners from different countries.
• Develop professional English communication skills.
• Gain practical experience in Thailand tourism.
• Opportunity to grow into Sales, Reservations, Operations or Destination Specialist roles.
  

Salary

Salary will be discussed during the interview and confirmed in the written offer.