Walk-in | Travel Executive

Akash Anand Padile; Pune District; On-site; INR 450,000 - 750,000; Full time

Benefits offered by this job

Competitive salary

Bonuses based on performance

Career growth opportunities

Training on booking systems

Paid leave and holidays

Employee travel discounts

Supportive work environment

Exposure to travel operations

Recognition for performance

Familiarization trips and events

Job summary

Akash Anand Padile is seeking a Travel Coordinator to plan and coordinate domestic and international travel arrangements for clients, coordinating with airlines, hotels, and service providers to deliver seamless itineraries.

The ideal candidate will have a Graduate degree (Travel & Tourism/Hospitality advantageous) and 13 years' experience in travel, ticketing, or customer service, with strong communication, coordination, and problem-solving skills.

Qualifications

• Graduate in any discipline; travel & tourism or hospitality qualification is an advantage.
• 13 years of experience in travel, tourism, ticketing, or customer service preferred.
• Knowledge of domestic and international travel destinations.
• Experience with airline/hotel booking systems or GDS is an advantage.
• Good verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Good negotiation and coordination skills.
• Comfortable working with MS Office and travel-management software.
• Strong attention to detail and ability to manage multiple tasks.
• Willingness to work flexible hours, weekends, or holidays when required.
• Freshers with good communication skills and a strong interest in travel may also be considered.

Responsibilities

• Plan and coordinate domestic and international travel arrangements for clients.
• Handle flight, hotel, transportation, visa, and travel insurance bookings.
• Prepare and manage detailed travel itineraries.
• Understand customer requirements and recommend suitable travel options.
• Coordinate with airlines, hotels, travel partners, and other service providers.
• Handle booking modifications, cancellations, refunds, and travel-related queries.
• Monitor flight schedules, delays, cancellations, and other travel updates.
• Provide timely assistance and support to customers before and during their journey.
• Maintain accurate records of bookings, payments, invoices, and travel documents.
• Ensure all arrangements are completed within the agreed budget and timelines.
• Handle customer complaints and resolve issues professionally.
• Maintain strong relationships with clients and travel vendors.
• Achieve assigned sales, customer-service, and business targets.

Skills

Verbal communication

Written communication

Customer service

Negotiation

Coordination

Problem solving

Attention to detail

MS Office

Travel-management software

GDS knowledge

Education

Graduate in any discipline

Travel & Tourism or Hospitality qualification

Tools

MS Office

GDS (Global Distribution System)

Airline/hotel booking systems

Job description

• Plan and coordinate domestic and international travel arrangements for clients.
• Handle flight, hotel, transportation, visa, and travel insurance bookings.
• Prepare and manage detailed travel itineraries.
• Understand customer requirements and recommend suitable travel options.
• Coordinate with airlines, hotels, travel partners, and other service providers.
• Handle booking modifications, cancellations, refunds, and travel-related queries.
• Monitor flight schedules, delays, cancellations, and other travel updates.
• Provide timely assistance and support to customers before and during their journey.
• Maintain accurate records of bookings, payments, invoices, and travel documents.
• Ensure all arrangements are completed within the agreed budget and timelines.
• Handle customer complaints and resolve issues professionally.
• Maintain strong relationships with clients and travel vendors.
• Achieve assigned sales, customer-service, and business targets.

Preferred Candidate Profile

• Graduate in any discipline; qualification in Travel & Tourism or Hospitality is an advantage.
• 13 years of experience in travel, tourism, ticketing, or customer service preferred.
• Knowledge of domestic and international travel destinations.
• Experience with airline/hotel booking systems or GDS is an advantage.
• Good verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Good negotiation and coordination skills.
• Comfortable working with MS Office and travel-management software.
• Strong attention to detail and ability to manage multiple tasks.
• Willingness to work flexible hours, weekends, or holidays when required.
• Freshers with good communication skills and a strong interest in travel may also be considered.

Perks and Benefits

• Competitive salary based on experience and skills.
• Performance-based incentives/bonuses.
• Opportunities for career growth and professional development.
• Training on travel booking systems and industry processes.
• Paid leave and company holidays.
• Employee travel discounts and special travel offers, where applicable.
• Supportive and professional work environment.
• Exposure to domestic and international travel operations.
• Recognition and rewards for excellent performance.
• Opportunities to attend travel-related events, training programs, and familiarization trips, where applicable.