Travel Expert

WayFind Trips; Maharashtra; On-site; INR 300,000 - 600,000; Full time

Job summary

WayFind Trips is seeking a motivated Travel Expert to handle sales and calls to leads from our website. You will assist clients, tailor travel packages, and convert leads into bookings with excellent service.

Strong CRM usage and industry knowledge help you respond to inquiries and close deals. Ideal candidates have a degree in tourism or related fields, proven sales or customer service experience in travel, and outstanding communication skills.

Qualifications

• Bachelor's degree in Tourism, Hospitality, Business, or related field.
• Proven experience in sales or customer service, preferably travel.
• Excellent communication and interpersonal skills.
• Strong sales acumen with a customer-centric approach.
• Proficiency in using CRM software and other sales tools.

Responsibilities

• Handle inbound and outbound calls to leads generated from the website.
• Provide information about travel packages, destinations and services.
• Engage with potential clients to understand travel needs and preferences.
• Customize travel packages to meet client requirements.
• Convert leads into bookings by communicating benefits of services.
• Maintain records of client interactions using CRM software.
• Follow up with leads to provide information and answer questions.
• Collaborate with marketing to optimize lead conversion strategies.
• Provide exceptional customer service throughout the sales process.
• Stay updated on travel trends, destinations, and regulations.

Skills

Sales

Customer service

CRM software

Communication

Education

Bachelor's degree in Tourism

Tools

CRM software

Job description

Description

We are seeking a motivated and dynamic Travel Expert to join our team. The ideal candidate will be responsible for handling sales and calls to leads generated from our website, assisting clients who have expressed a desire to travel with Wayfind Trip Pvt Ltd. This role is crucial in converting leads into satisfied customers by providing excellent travel advice and support.

Key Responsibilities

• Handle inbound and outbound calls to leads generated from the company website.
• Provide comprehensive information about travel packages, destinations, and services offered by Wayfind Trip Pvt Ltd.
• Engage with potential clients to understand their travel needs and preferences.
• Customize travel packages to meet the specific requirements of each client.
• Convert leads into confirmed bookings by effectively communicating the benefits of our services.
• Maintain accurate records of client interactions and transactions using CRM software.
• Follow up with leads to provide additional information and answer any questions.
• Collaborate with the marketing team to optimize lead conversion strategies.
• Provide exceptional customer service throughout the entire sales process.
• Stay updated on industry trends, destination information, and travel regulations.

Requirements

• Bachelor's degree in Tourism, Hospitality, Business, or a related field.
• Proven experience in a sales or customer service role, preferably in the travel industry.
• Excellent communication and interpersonal skills.
• Strong sales acumen with a customer-centric approach.
• Ability to understand and address client needs effectively.
• Proficiency in using CRM software and other sales tools.
• Strong organizational and multitasking skills.
• Ability to work independently and as part of a team.
• Passion for travel and delivering exceptional customer experiences.

Preferred Qualifications

• Experience in the travel and tourism industry.
• Bachelor Degree in any stream (Preferred: tourism)
• Knowledge of popular travel destinations, especially the Andaman Islands.
• Familiarity with digital marketing and lead generation strategies.