Customer Service Executive

JITO; Gurugram District; On-site; INR 200,000 - 550,000; Full time

Job summary

Concentrix Gurugram is hiring Customer Support Executives for Chat, Voice, and Blended processes at its Gurgaon facility. This is a full-time, work-from-office position offering an annual compensation package between ₹2.0 LPA and ₹5.5 LPA, depending on candidate performance and prior experience[cite: 17].

The role focuses on managing customer queries, delivering prompt and accurate resolutions, and maintaining high service quality standards to ensure a seamless customer experience.

Qualifications

• Entry-level role
• Strong communication and customer service orientation preferred

Responsibilities

• Address customer inquiries promptly and deliver accurate solutions via chat, voice, or blended channels.
• Maintain professional, polite, and effective written and verbal communication with customers.
• Identify core customer concerns to ensure a frictionless resolution experience.
• Adhere strictly to defined process workflows, quality metrics, and company service benchmarks.
• Maintain high accuracy, typing speed, and operational efficiency while handling multiple live interactions.

Skills

Chat Support

Voice Support

Blended Process Operations

Customer Query Resolution

Quality Compliance

Multi-Chat Handling

CRM Documentation

Job description

Concentrix Gurugram Posted about 20 hours ago Updated about 20 hours ago

Job Type: FullTimePermanent

Location: Gurugram

Work Mode: Onsite

Experience: EntryLevel

Travel Requirements: No travel required. 100% work-from-office desk role in Gurgaon.

Skills:

Chat Support, Voice Support, Blended Process Operations, Customer Query Resolution, Quality Compliance, Multi-Chat Handling, CRM Documentation

Concentrix is hiring Customer Support Executives for Chat, Voice, and Blended processes at its Gurgaon facility. This is a full-time, work-from-office position offering an annual compensation package between ₹2.0 LPA and ₹5.5 LPA, depending on candidate performance and prior experience[cite: 17]. The role centers on managing customer queries, delivering prompt and accurate resolutions, maintaining high service quality standards, and ensuring a seamless customer experience[cite: 17]. The complete four-round selection process is conducted virtually.

Responsibilities

• Address customer inquiries promptly and deliver accurate solutions via chat, voice, or blended channels.
• Maintain professional, polite, and effective written and verbal communication with customers.
• Identify core customer concerns to ensure a frictionless resolution experience.
• Adhere strictly to defined process workflows, quality metrics, and company service benchmarks.
• Maintain high accuracy, typing speed, and operational efficiency while handling multiple live interactions.