Hiring US Employee Care Executive !

Select Source International; Gurugram District; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Cab facilities

Job summary

Select Source International is seeking a US Employee Care Executive to serve as the primary point of contact for employees on HR-related questions, benefits, payroll, and attendance. The role is based in Gurgaon and requires night shift coverage, with cabs provided on both sides to support stable commute.

Experience of 6 months to 2 years in relevant HR functions is preferred. The candidate should handle confidential information with discretion and coordinate with Payroll, Benefits, and HR teams

Qualifications

• Excellent communication and interpersonal skills essential for addressing employee questions and requests.
• Strong attention to detail to review records and coordinate resolutions.
• Good understanding of U.S. employment practices, policies, benefits, and HR processes.
• Ability to manage multiple employee requests and HR activities while meeting deadlines.

Responsibilities

• Serve as primary HR contact for employees on questions related to policies, benefits, payroll, attendance, and leave.
• Coordinate with Payroll, Benefits, HR, Delivery, and Management to resolve queries.
• Monitor attendance, timesheets, leave requests, and ensure discrepancies are resolved.
• Assist with benefits enrollment, changes, and termination as applicable.
• Coordinate extensions, pay-rate updates, and other employment-related changes.

Skills

Communication skills

Attention to detail

US employment practices

Multi-tasking

Confidentiality

Problem-solving

Team coordination

Job description

Select Source International is looking to hire US Employee Care Executive.

Experience: 6months to 2 years (only relevant exp will be considered)

Location: Gurgaon (fully onsite)

Shift: Night (both sides cabs are provided)

Key Skills & Requirements

• Excellent communication and interpersonal skills, with the ability to effectively communicate with employees and address their questions, concerns, and requests.
• Strong attention to detail, with the ability to review employee records, identify discrepancies, and coordinate with the appropriate teams for resolution.
• Good understanding of U.S. employment practices, company policies, employee benefits, leave policies, and general HR processes.
• Ability to manage multiple employee requests, cases, and HR activities while meeting deadlines.
• Strong follow-up and organizational skills to ensure employee concerns and requests are addressed accurately and on time.
• Ability to maintain confidentiality when handling employee information and sensitive HR matters.
• Strong problem-solving skills with the ability to work independently and elevate complex employee-related issues when required.
• Ability to work effectively in a fast-paced environment and coordinate with multiple internal teams.

Key Responsibilities

• Serve as a primary point of contact for employees regarding HR-related questions, concerns, policies, benefits, payroll, attendance, leave, and other employment-related matters.
• Handle and resolve employee queries and concerns by coordinating with the appropriate internal teams, including Payroll, Benefits, HR, Delivery, and Management.
• Monitor employee attendance, timesheets, leave requests, and other employment-related activities and coordinate with employees and internal teams to resolve discrepancies.
• Support employees with benefits-related questions, including enrollment, changes, eligibility, and termination of benefits, as applicable.
• Coordinate employee extensions, changes in assignment, pay-rate updates, and other employment-related changes with the relevant internal teams.
• Maintain accurate employee records and ensure required documentation is completed and updated in the internal systems.
• Conduct regular employee touchpoints to understand employee concerns, improve engagement, and identify potential issues requiring attention.
• Assist with employee separations, including resignation documentation, final payroll coordination, benefits termination, and equipment return, as applicable.
• Work closely with the Delivery, Payroll, Benefits, Onboarding, and HR teams to ensure timely resolution of employee-related issues and provide a smooth employee experience.
• Maintain confidentiality and handle employee information and sensitive matters professionally and in accordance with company policies.