Hiring / Team Leader

Zoho; Gurugram District; On-site; INR 350,000 - 520,000; Full time

Job summary

Zoho Logistics in Gurgaon invites applications for a Delivery Operations Lead. You will supervise a team of riders and warehouse staff to achieve daily delivery objectives, uphold quality standards, and ensure consistent attendance, playing a pivotal role in operational efficiency.

Allocate routes, monitor on-time performance, address escalations, and collaborate with Fleet, Operations, and HR to address staffing. Strong leadership and Excel/reporting skills are essential.

Qualifications

• 1–3 years of relevant experience in last-mile delivery or logistics operations.
• Strong leadership and communication abilities.
• Good knowledge of local geography and delivery routes.

Responsibilities

• Allocate routes or tasks and conduct team briefings at shifts.
• Monitor attendance, productivity, and delivery metrics (on-time, failures).
• Address issues, manage escalations, and resolve customer complaints.
• Enforce safety protocols, ensure proper documentation and uniforms.
• Collaborate with Fleet, Operations, and HR on staffing and replacements.
• Produce daily MIS updates and performance reports.
• Coach and train new team members for smooth integration.

Skills

Leadership

Communication

Excel basics

Reporting tools

Geography knowledge

Education

12th grade or Bachelor's degree

Tools

Excel

App-based reporting tools

Job description

Gurgaon Kty., India | Posted on 10/07/2026

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Job Description

Summary

This role within the Logistics department involves leading a team of riders or warehouse personnel to achieve daily delivery objectives, maintain quality standards, and ensure consistent attendance. The position is pivotal in overseeing operational efficiency and driving team performance to meet organizational goals.

Location:Gurugram,Noida,Chennai

Responsibilities

• Allocate specific routes or tasks and conduct team briefings at the beginning of every shift.
• Monitor employee attendance, individual productivity, and key delivery metrics such as on-time performance and failed delivery rates.
• Address operational issues raised by riders, manage escalations, and resolve customer complaints effectively.
• Enforce adherence to safety protocols, ensure proper uniform usage, and verify that all documentation remains current.
• Collaborate with the Fleet Manager, Operations, and Human Resources departments to address staffing requirements and manage replacements.
• Generate and distribute daily management information system (MIS) updates and performance reports.
• Provide coaching and training to new team members to facilitate their integration and skill development.

Requirements

• Educational background of at least 12th grade or a bachelor's degree, accompanied by 1 to 3 years of relevant experience in last-mile delivery or logistics operations.
• In-depth knowledge of the local geography and established delivery routes.
• Strong leadership and communication abilities, along with proficiency in basic Excel functions or app-based reporting tools.