Senior Manager- Rider Operations (Sourcing & Onboarding)

Delhivery; Tamil Nadu; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Delhivery is seeking a Last Mile Operations Manager in Tamil Nadu to coordinate with ground operations and Last Mile leadership for smooth LMA operations, addressing gaps through recruitment drives and field activations. You will manage local vendor networks, negotiate costs, and optimize regional delivery expenses.

Collaborations with government and private entities will help strengthen the rider network. Strong data discipline and field oversight are required.

Qualifications

• Functional Skills: Operations Management, Data Analysis, Stakeholder Management.
• Experience: Relevant experience in Logistics/ Manufacturing industry.
• Behavioral Skills: Good communication and people management, analytical skills, task prioritization and follow-up, Hustler, Go-Getter attitude.
• Exposure to work in /Ability to work well in a team environment. Collaborate with internal and external stakeholders for business purposes.

Responsibilities

• Synchronizes with the ground operations team and Last Mile leadership to manage smooth LMA operations; fix gaps via recruitment drives, activations at ground level, and field hiring.
• Ensures and acquires local vendors/retailers near dispatch centers at variable rates and tracks them.
• Helps optimize delivery costs at regional level by guiding negotiations with vendors and applying dynamic costs for last mile delivery.
• Identifies opportunities to collaborate with government, NGOs, and private entities to strengthen the last mile rider network.
• Ensures data sanity for rider agents count and capacity promised for dispatch is maintained and readily available.
• Conducts field visits to ensure effective acquisition and management of last mile partners.

Skills

Operations Management

Data Analysis

Stakeholder Management

Job description

Role & responsibilities:

• Synchronizes with the ground operations team as well as Last Mile leadership team and other stakeholders to manage smooth last mile operations LMA operations, by understanding the requirements and helps fix the gaps using different channels including recruitment drives, activations at ground level, & field hiring etc.


• Ensuring and acquiring local vendors/retailers near the dispatch center of Delhivery at variable rates and keeping track of it


• Ensuring the cost of delivery is low/optimized at the regional level by guiding the team/stakeholders/ business on negotiation with vendors and applying dynamic costs for last mile delivery


• Identifying opportunities to collaborate with government, non-government agencies/organizations, and private entities that further the goal of building a stable last mile rider network in the region


• Ensuring the data sanity of respective states assigned with rider agents count and capacity promised for dispatch is maintained and is readily available


• Conducting field visits to ensure effective acquisition and management of last mile partners

Preferred candidate profile:

• Functional Skills Operations Management, Data Analysis, Stakeholder Management


• Experience - Relevant experience inLogistics/ Manufacturing industry.


• Behavioral Skills - Good communication and people management, analytical skills, task prioritization and follow-up, Hustler, Go-Getter attitude


• Exposure to work in /Ability to work well ina team environment. Collaborate with internal andexternal stakeholders for business purposes/in order to gain credibility with senior management.