Hiring Freshers | CTC UPTO 3.5 LPA | Chat Support

TP; Mohali; Presencial; INR 240.000 - 420.000; Jornada completa

Descripción de la vacante

TP is seeking Customer Service Representatives to deliver exceptional Email and Chat support. You will handle customer feedback, requests, queries, and complaints, aiming for timely, professional resolutions.

The role requires excellent communication, strong problem-solving abilities, and a customer-first attitude, with willingness to work in a 24/7 rotational environment.

Formación

• Good command of English, both spoken and written.
• Strong comprehension and analytical abilities.
• Ability to multitask across multiple customer interactions.

Responsabilidades

• Handle customer queries, requests, and complaints via Email and Chat.
• Provide accurate information and resolve concerns within service levels.
• Deliver high-quality service while meeting productivity and performance targets.
• Manage challenging situations with professionalism and empathy.

Conocimientos

Excellent verbal and written English

Analytical thinking

Multitasking

Customer-first mindset

Willingness to work 24/7 rotational

Herramientas

MS Excel

MS Word

PowerPoint

Descripción del empleo

Position Summary

• We are seeking customer-focused and enthusiastic Customer Service Representatives to provide exceptional support through Email and Chat channels. The role involves handling customer feedback, requests, queries, and complaints while ensuring timely, professional, and satisfactory resolutions. The ideal candidate should possess excellent communication skills, strong problem-solving abilities, and a customer-first approach.

Key Skills & Qualifications :

• Excellent verbal, written, and listening skills in English
• Strong comprehension and analytical skills
• Proficiency in MS Excel, MS Word, and PowerPoint
• Ability to assist customers via Email and Chat support channels.
• Ability to multitask and handle multiple customer interactions efficiently
• Willingness to work in a 24/7 rotational environment

Key Responsibilities

• Handle customer queries, requests, and complaints for a renowned technology company through Email and Chat support.
• Provide accurate information and resolve customer concerns within defined service levels.
• Deliver high-quality customer service while ensuring productivity and performance targets are achieved.
• Handle challenging customer situations professionally while maintaining composure and empathy.