Hiring For Technical Support (Immediate Joiner)

NLB Services; Greater Noida; On-site; INR 400,000 - 560,000; Full time

Benefits offered by this job

Incentives

Shift allowance

Job summary

NLB Services in Noida, Uttar Pradesh, is hiring for IT Service Desk roles. The position is on-site with 10-hour shifts and rotational schedules, offering salary grades of 4.0–4.6 LPA and 5.0–5.6 LPA, plus incentives and day/night shift allowances. Immediate joining is required for selected candidates; Noida location and 24/7 coverage apply.

The role focuses on providing end-user IT support, onboarding assistance, and continuous improvement within a global IT team.

Qualifications

• Excellent English written and verbal communication.
• Exceptional customer service skills.
• Strong teamwork and collaboration.
• Willing to work 24/7 rotational shifts and on-site in Noida.

Responsibilities

• Provide IT Service Desk support and training to end-users for IT devices and applications.
• Record, update and escalate issues promptly to the next level.
• Support IT onboarding activities and collaborate with internal IT teams on testing and maintenance.
• Identify and implement process and technology improvements.
• Be willing to learn and grow in other IT business areas.

Skills

Communication skills

Customer service

Team player

Willingness to learn

Job description

Work From Office

10 Hours Shift

Rotational Shifts

2 Roaster OFF

Salary Grade 4 - 4.6 LPA

Salary Grade 5 - 5.6 LPA

Incentives + Day and Night Shift Allowance

Excellent Communication

Noida

Only Immediate Joiner Can Apply

"General Duties and Responsibilities:"

• In these roles, you will be responsible for:
• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, Update, and Escalate Support issues to the next level promptly.
• Support all IT onboarding activities for end-usersWork with our internal IT Teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support our business users and our internal IT Team.
• Seek, Suggest, Evaluate, and implement process and technology improvements.
• Willing to learn grow in other IT Business areas

Requirements for this role include:

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great Team player24/7 rotational shifts and week offs and Work from Office mandatory
• Excellent communication skills, comfortable working with various stakeholders
• Strong troubleshooting skills, bug-finding, and resolution
• Ability to work independently within a diverse global team
• IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)