International technical support | Noida

NLB Services; Dadri; On-site; INR 500,000 - 700,000; Full time

Benefits offered by this job

One side cab

Bonus

Night shift allowance

Job summary

NLB Services is seeking a Service Desk Senior Associate in Dadri, India. The role involves advising users via phone, chat, and email on hardware, software, and network issues. Candidates should have strong troubleshooting skills and excellent communication abilities.

This position requires a technical degree or Microsoft certifications, and familiarity with Microsoft Operating Systems is preferred. Flexible shift work is required along with a supportive work environment.

Qualifications

• University education preferably in a technical field.
• Experience in IT support is advantageous.
• Ability to analyze and troubleshoot technical issues.

Responsibilities

• Manage customer interactions in the ITSM system.
• Identify and resolve issues through telephone and email support.
• Act as a liaison between customers and internal departments.

Skills

Technical degree or Microsoft certifications

Microsoft Operating Systems administration

IT support experience

Problem-solving skills

Communication and customer service skills

Fluency in English

Job description

Role Overview

The Service Desk SeniorAssociate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.

Role Responsibilities

• Manages customer interactions & records reported issues in the ITSM
• Identifies issues, apply fixes and investigate root causes using internal instructions.
• Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e‑mail
• Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
• Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on‑line system problems are resolved in an accurate and timely manner

Key Skills

• Ideally University education, preferably technical degree, or Microsoft certifications
• Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
• Experience of providing Hybrid (Office and Remote) IT support is an advantage
• Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
• Excellent communication and customer service skills
• Fluency in English language
• Flexibility to work shifts if required

Shift Details

• 24*7 Shift
• One side Cab
• only 30% hike will get+Bonus+Night Shift
• Work from Office
• 10 hours Shifts