Helpdesk Analyst - Full Time

NTT DATA, Inc.; Dadri; On-site; INR 300,000 - 500,000; Full time

Job summary

NTT DATA, Inc. is seeking a Helpdesk Analyst - Full Time to join our team in Noida, Uttar Pradesh. This role involves providing exceptional IT service desk support and guidance to end-users for various IT devices and applications. The successful candidate will work closely with internal IT teams to address support issues and assist in onboarding activities.

Candidates should possess strong troubleshooting skills and be comfortable working in a diverse global team. This position is office-based and requires working in rotational shifts.

Qualifications

• Ability to work 24/7 rotational shifts and work from office mandatory.
• Great team player with a willingness to learn.
• Knowledge in IT software and hardware troubleshooting.

Responsibilities

• Provide exceptional IT Service Desk support to end-users.
• Record, update and escalate support issues promptly.
• Support all IT onboarding activities for end-users.
• Work with internal IT teams on system testing and maintenance.
• Engage in discovering new IT business tools.

Skills

Excellent English written and verbal communication skills

Exceptional customer service skills

Strong troubleshooting skills

Comfortable working with various stakeholders

Ability to work independently within a diverse global team

Tools

Win 10

macOS

iOS

Android

Google Suite

Microsoft Environment

Job description

We are currently seeking a Helpdesk Analyst - Full Time to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Responsibilities

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, update and escalation support issues to the next level promptly.
• Support all IT onboarding activities for end-users.
• Work with our internal IT teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support our business users and our internal IT team.
• Seek, suggest, evaluate and implement process and technology improvements.
• Willing to learn and grow in other IT business areas.

Qualifications

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great team player.
• 24/7 rotational shifts and week offs and work from office mandatory.
• Excellent communication skills, comfortable working with various stakeholders.
• Strong troubleshooting skills, bug‑finding and resolution.
• Ability to work independently within a diverse global team.
• IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment).

Job Segment: Help Desk, Information Technology, Cloud, Testing, Consulting, Technology

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For Pay Transparency information, please visit the provided link.