Helpdesk Senior Associate-IT Support

NTT DATA BUSINESS SOLUTIONS; Bengaluru; On-site; INR 360,000 - 600,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Bengaluru, Karnataka, India, seeks a Helpdesk Senior Associate-IT Support to provide top-tier IT Service Desk support for end-users and devices. The role emphasizes strong communication, customer service, and teamwork in a global IT environment.

The successful candidate will handle onboarding, collaborate with IT teams on testing and maintenance, and explore new IT tools while continually improving processes. Office-based work with rotational shifts is mandatory.

Qualifications

• Excellent written and verbal English communication is essential.
• Strong customer service mindset and stakeholder handling skills.
• Team player who works well in diverse teams across time zones.
• Willing to work 24/7 rotational shifts; office-based work is mandatory.
• Clear communication and problem-solving skills for IT issues.
• Solid troubleshooting skills for software/hardware across common devices.
• Ability to learn and grow in other IT business areas.

Responsibilities

• Provide exceptional IT Service Desk support to end-users for devices, apps, and processes.
• Record, update, and escalate support issues promptly to the next level.
• Support all IT onboarding activities for new end-users.
• Collaborate with internal IT teams on testing, integration, and maintenance.
• Explore and introduce new IT tools to assist users and IT staff.
• Proactively seek, evaluate, and implement process improvements.
• Be open to learning and growing in other IT business areas.

Skills

Excellent English

Customer service

Team player

Communication

Troubleshooting

Independent worker

IT hardware/software troubleshooting

Tools

Google Suite

Microsoft Environment

Windows 10

macOS

iOS

Android

Job description

Job Summary

We are currently seeking a Helpdesk Senior Associate-IT Support to join our team in Bangalore, KarnAtaka (IN-KA), India (IN).

Responsibilities

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, Update, and Escalate Support issues to the next level promptly.
• Support all IT onboarding activities for end-users
• Work with our internal IT Teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support our business users and our internal IT Team.
• Seek, Suggest, Evaluate, and implement process and technology improvements.
• Willing to learn grow in other IT Business areas

Requirements

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great Team player
• 24/7 rotational shifts and week offs and Work from Office mandatory
• Excellent communication skills, comfortable working with various stakeholders
• Strong troubleshooting skills, bug-finding, and resolution
• Ability to work independently within a diverse global team
• IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)