Senior Analyst

Rivera Manpower Services; Bengaluru; Presencial; INR 900.000 - 1.100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fixed Shift

Up to 10 LPA salary

Career Growth Opportunities

Professional Work Environment

Descripción de la vacante

Rivera Manpower Services in Bangalore is hiring a Senior Advisor to handle client interactions, coordinate with stakeholders, and drive timely resolutions. The role emphasizes strong communication, client management, and independent problem solving within a fixed-shift environment.

Candidates with relevant experience in customer service, banking, insurance or BPO will be preferred, with a focus on maintaining high service quality and meeting SLAs.

Formación

• Excellent communication skills.
• Strong stakeholder and client management skills.
• Good problem-solving and decision-making abilities.
• Relevant experience in customer service, banking, insurance, BPO or operations preferred.
• Ability to work independently and manage escalations.

Responsabilidades

• Handle client/customer interactions professionally
• Manage escalations and provide effective resolutions
• Coordinate with internal and external stakeholders
• Maintain strong client relationships
• Ensure timely completion of assigned activities
• Monitor service quality and meet SLA requirements
• Prepare and maintain operational reports
• Support process improvement and business requirements

Conocimientos

Communication

Stakeholder management

Client management

Problem solving

Decision making

Independence

Escalation handling

Educación

Graduate / Postgraduate

Descripción del empleo

MASS HIRING SENIOR ADVISOR

We are hiring Senior Advisors for a leading organisation with an excellent opportunity for experienced professionals.

Position: Senior Advisor
CTC: Up to 10 LPA
Shift: Fixed Shift
Location: Bangalore
Experience: Relevant experience preferred
Qualification: Graduate / Postgraduate
Work Mode: Full-Time

Key Responsibilities:

• Handle client/customer interactions professionally
• Manage escalations and provide effective resolutions
• Coordinate with internal and external stakeholders
• Maintain strong client relationships
• Ensure timely completion of assigned activities
• Monitor service quality and meet SLA requirements
• Prepare and maintain operational reports
• Support process improvement and business requirements

Candidate Requirements:

• Excellent communication skills
• Strong stakeholder and client management skills
• Good problem-solving and decision-making abilities
• Relevant experience in customer service, banking, insurance, BPO or operations preferred
• Ability to work independently and manage escalations

Benefits:

• Fixed Shift
• Competitive Salary Up to 10 LPA
• Career Growth Opportunities
• Professional Work Environment