International BPO Executive

wroots global pvt ltd; Bangalore Rural; On-site; INR 260,000 - 380,000; Full time

Benefits offered by this job

Cab facility

Career growth in a global environment

Paid training and skill development

Health insurance and other benefits

Job summary

We are looking for enthusiastic International BPO Executives to join our growing team in Bangalore. The role involves handling international calls, chats, or emails and delivering exceptional service to global clients.

The candidate should have excellent English and Hindi communication, good listening skills, and be comfortable with night shifts and rotational offs. Basic computer knowledge and typing skills are required, and prior international voice experience is a plus.

Qualifications

• Excellent verbal and written communication skills in English + Hindi (neutral accent preferred).
• Strong listening and problem-solving abilities.
• Ability to work in night shifts and rotational offs.
• Basic computer knowledge and typing skills.
• Prior experience in an international voice (preferred).

Responsibilities

• Handle international customer calls, chats, or emails professionally and efficiently.
• Provide accurate information, resolve queries, and ensure a high level of customer satisfaction.
• Follow communication scripts and adhere to company policies and quality standards.
• Document all customer interactions in the CRM system.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Meet performance targets such as quality, customer satisfaction, and productivity metrics.

Skills

English & Hindi

Listening & problem-solving

Night shift flexibility

Typing skills

International voice experience

Education

Any Graduation

Job description

Job Title: International BPO Executive Customer Support Executive

Location: [Bangalore] Employment Type: Full-time Permanent Shift: Night Shift Rotational Shifts (as per business requirement)

Job Description

We are looking for enthusiastic and customer-focused International BPO Executives to join our growing team. The ideal candidate will handle inbound/outbound s, s, or chat support for our global clients, ensuring exceptional service delivery and customer satisfaction.

Key Responsibilities

• Handle international customer s, chats, or s professionally and efficiently.
• Provide accurate information, resolve queries, and ensure a high level of customer satisfaction.
• Follow communication scripts and adhere to company policies and quality standards.
• Document all customer interactions in the CRM system.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Meet performance targets such as quality, customer satisfaction, and productivity metrics.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English + Hindi(neutral accent preferred).
• Strong listening and problem-solving abilities.
• Ability to work in night shifts and rotational offs.
• Basic computer knowledge and typing skills.
• Prior experience in an international voice (preferred)

Perks and Benefits

• Cab facility ( with in 20km pick-up & drop for night shifts)
• Opportunity for career growth in a global work environment.
• Paid training and skill development programs.
• Health insurance and other employee benefits.

• Any Graduates are fine.

• Candidate should be very fluent in English communication and grammatically.

• 5days of rotational working/ 2 days rotational week off.

• Immediate Joiners Only!(within 5days)