Rivera hiring For senior analyst sal upto 10lpa

Rivera Manpower Services; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Cab Facility

UK shifts

Night Shift Allowance

Hybrid

Performance Incentives

Great work culture

Job summary

Rivera Manpower Services in Bengaluru is seeking a Senior Analyst to handle international banking voice support for global clients. You will manage calls, resolve issues, and document interactions, contributing to customer satisfaction in a fast-paced setting.

Ideal candidates are graduates with excellent English communication, willing to work night shifts with rotational offs, and able to meet performance targets in a dynamic environment.

Qualifications

• Graduate with excellent English communication skills.
• Willingness to work in night shifts and rotational offs.
• Experience in international banking voice process is preferred.

Responsibilities

• Handle inbound and outbound international calls professionally.
• Resolve customer queries and issues accurately and efficiently.
• Maintain detailed documentation of interactions in the system.
• Adhere to workflows, compliance, and quality benchmarks.
• Collaborate with internal teams for escalations and resolutions.
• Meet targets for call quality, resolution rate, and satisfaction.

Skills

English communication

Listening skills

Typing speed

Night shifts

Education

Graduate

Job description

Greetings !!!

We are excited to share an excellent opportunity for candidates looking to build a rewarding career in an senior analyst role with leading multinational companies. If you're a confident communicator with a passion for customer service, we'd love to hear from you!

Job Description:

We are hiring for senior analyst role roles with leading multinational organizations. This is a great opportunity for individuals who have excellent communication skills and a passion for customer interaction to start or grow their career in a dynamic, fast-paced, and professional environment.

As part of the customer support team, you will handle voice-based interactions with international clients, providing prompt, courteous, and effective resolutions to a variety of customer issues. You'll be expected to deliver outstanding service experiences across global markets, working in collaboration with internal teams to ensure customer satisfaction and retention.

Job Details

• Process: senior analyst
• Experienced: Up to 10LPA (Based on current CTC and relevant experience)

Qualification Criteria:

• Education: Graduate
• Excellent verbal communication skills in English
• Willingness to work in night shifts and rotational offs

Experience Required:

• Mandatory: Experience in international banking voice process for experienced candidates

Key Responsibilities:

• Handle inbound and outbound international calls in a professional manner.
• Resolve customer queries, complaints, or issues efficiently and accurately.
• Maintain detailed documentation of customer interactions in system records.
• Adhere to process workflows, compliance standards, and quality benchmarks.
• Collaborate with internal teams for escalations or issue resolution where required.
• Meet performance targets related to call quality, resolution rate, and customer satisfaction.

Desired Candidate Profile:

• Any Graduate (With Excellent English Communication)
• Experienced (05 yrs) can apply
• Must be open to work in rotational shifts/night shifts
• Good typing speed and listening skills

Role Highlights:

• Opportunity to work with leading global clients
• Develop and enhance communication, problem-solving, and service delivery skills
• Exposure to US, UK Shifts (Night/Rotational Shifts)
• Fast-paced and growth-oriented work culture
• Extensive training and support provided for freshers

Perks & Benefits:

• Cab Facility (As per shift & company policy)
• UK shifts
• Performance Incentives
• Night Shift Allowance
• Hybrid
• Great work culture & career growth