Hiring For L1 & L2 Deskside Support Technician

PradeepIt Global Consulting Pvt Ltd.; Bengaluru; On-site; INR 200,000 - 600,000; Full time

Job summary

A leading IT consulting firm in Bengaluru is seeking an experienced L1 & L2 Deskside Support Technician. Responsibilities include troubleshooting hardware and software issues, managing incidents, and supporting various devices. Candidates should have 2 to 6+ years of experience, along with skills in O365 and ticketing tools. This full-time role offers a salary range of 2 to 6 LAC based on experience.

Qualifications

• 2 to 6+ years of experience in technical support.
• Familiarity with O365 and MS OFFICE Suite.
• Knowledge of hardware and software troubleshooting.

Responsibilities

• Provide support for desktop, laptops, and workstations.
• Install Windows OS, MacOS, iOS, Linux, and Ubuntu.
• Update IT-Assets with required data quality.
• Coordinate repair with OEM and suppliers.
• Provide hands-on support for Bosch projects.

Skills

Incident management

O365 knowledge

MS OFFICE Suite

Active Directory

Hardware troubleshooting

Software troubleshooting

Tools

Ticketing tools

Job description

About the job Hiring For L1 & L2 Deskside Support Technician

• Experience: 2 to 6+ yrs
• End Client: Bosch, Kormangala, Electronic City
• Payroll: PradeepIT
• Salary Range: 2 LAC to 6 LAC
• Type Service: Full-time
• Open Position : 50

Job Purpose: The Desktop Support Technician is responsible for receiving, tracking, documenting, resolving, or escalating all internal or external customer-identified application and hardware issues

Technical Experience :

• Incident management and usage of ticketing tools
• Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills

Primary Responsibilities:

• Desktop, Laptops, Workstations, Servers, MAC Books, Display Devices, Multi-function Printers, Zebra Printers, Plotters, IDE Clients.
• Support for Installation of Windows OS, MacOS, iOS, Linux, and Ubuntu
• SMT, CMDB and EDMT tools update on regular basis with required data quality on all IT-Assets
• Coordinate on the required repair with OEM / Suppliers / Vendors: HP, Lenovo, Microsoft, Toshiba, Fujitsu, Lexmark, Etc.
• Hands-on Support on deployed Hardware for Bosch projects as per BD specifications
• In addition to the hardware, there is ownership in level 1 & 2 application support on those machines.