IT Desktop Support

Smartsearchonline; Gurugram District; On-site; INR 77,071,000 - 96,339,000; Full time

Job summary

Smartsearchonline in Gurugram is seeking a Deskside Technician II to provide L2 desktop support onsite and remotely in a corporate setting. You will handle end-user hardware, software, and services with focus on customer satisfaction.

The role requires strong experience with Microsoft 365, Azure, Windows endpoints, VPNs, and incident management via ServiceNow, plus excellent communication with stakeholders and teammates.

Qualifications

• End-user technology support experience in enterprise environments.
• Experience with Microsoft 365, Azure and Windows endpoints.
• Strong communication and stakeholder management.
• Knowledge of ServiceNow and asset management.

Responsibilities

• Provide L2 support for end-user hardware, software and tech issues.
• Support and troubleshoot Microsoft 365, Azure, Windows 10/11 and related apps.
• Manage incidents via ServiceNow.
• Configure and support laptops, desktops, peripherals, printers and mobile devices.
• Troubleshoot VPN, connectivity, authentication and access issues.
• Perform log analysis and performance troubleshooting.
• Support meeting rooms, AV and collaboration tech.
• Maintain asset inventory and lifecycle activities.
• Coordinate with vendors for repairs and procurement.
• Create and maintain knowledge articles and SOPs.
• Identify recurring issues and drive improvements.
• Communicate with users and stakeholders during resolution.

Skills

End User Tech Support

Microsoft 365 & Azure

ServiceNow

Windows OS Support

Mobile Device Support

VPN Troubleshooting

Log Analysis

Hardware & Peripherals

Problem Solving

Communication

Customer Focus

Job description

Join us to co-create solutions for a better future!

Job Details

Deskside Technician II

IT Desktop Support Gurgaon, HR Posted:10/4/2026 Job Description Job ID#: 65092

Job Category: Deskside Technician II

Position Type: Full Time

Shift: 1

Remaining Positions: 1

Details

Role Overview

We are looking for a skilled Desktop Support Engineer (L2) to provide onsite and remote end-user support in a corporate environment. The ideal candidate will have strong experience supporting Microsoft technologies, Windows endpoints, mobile devices, and workplace services while delivering excellent customer service.

Key Responsibilities

• Provide L2 support for end-user hardware, software, and technology issues.
• Support and troubleshoot Microsoft 365, Azure, Windows 10/11, and related applications.
• Manage incidents and service requests through ServiceNow.
• Configure and support laptops, desktops, peripherals, printers, and mobile devices (iOS/Android).
• Troubleshoot VPN, connectivity, authentication, and access-related issues.
• Perform log analysis and system performance troubleshooting.
• Support meeting room, AV, and collaboration technologies.
• Maintain asset inventory and support hardware lifecycle activities.
• Coordinate with vendors for hardware repair, replacement, and procurement activities.
• Create and maintain knowledge articles, SOPs, and technical documentation.
• Identify recurring issues and drive continuous service improvements.
• Communicate effectively with users and stakeholders throughout incident resolution.

Job Requirements Details

Required Skills

• End User Technology Support
• Microsoft 365 and Azure
• ServiceNow
• Windows OS Support
• Mobile Device Support (iOS/Android)
• VPN Troubleshooting
• Log Analysis and Performance Troubleshooting
• Hardware and Peripheral Support
• Strong problem-solving and analytical skills
• Excellent communication and stakeholder management skills
• Proactive and customer-focused mindset

Preferred Qualifications

• 5+ years of Desktop Support / End User Computing experience
• Experience supporting enterprise environments
• Financial services or banking experience preferred
• Business-level Japanese and English communication skills

Pay Range

$ 800000.00 - $ 1000000.00