Desktop Support Technician

ProTEAM Solutions Private Limited; Bengaluru; On-site; INR 180,000 - 300,000; Full time

Job summary

ProTEAM Solutions Private Limited in Bengaluru is seeking a dedicated Desktop Support Technician to provide first-line IT support to end-users, ensuring desktop systems run smoothly and securely.

You will troubleshoot hardware and software issues, assist with setup and maintenance of desktops and peripherals, document tickets, and collaborate with the IT team to deliver timely solutions in a fast-paced environment.

Qualifications

• Strong knowledge of desktop support and troubleshooting techniques.
• Experience with Windows and macOS operating systems.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills to effectively assist users and document issues.
• Ability to work independently and as part of a team.

Responsibilities

• Provide first-level technical support for desktop systems, including hardware and software issues.
• Troubleshoot and resolve technical problems related to desktop applications, operating systems, and network connectivity.
• Assist users with setup, configuration, and maintenance of desktop systems and peripherals.
• Document and track support requests using our ticketing system, ensuring timely resolution and follow-up.
• Collaborate with other IT team members to implement solutions.
• Conduct regular maintenance checks and updates on desktop systems to ensure security and performance.
• Provide training and guidance to users on best practices for using desktop applications and systems.

Skills

Desktop troubleshooting

Windows and macOS support

Problem-solving under pressure

Communication skills

Teamwork & independence

Job description

We are seeking a dedicated Desktop Support Technician to join our team in Karnataka. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to end-users, ensuring that all desktop systems are functioning optimally. This role is crucial in maintaining the efficiency of our IT operations and enhancing user satisfaction.

Key Responsibilities:

• Provide first-level technical support for desktop systems, including hardware and software issues.
• Troubleshoot and resolve technical problems related to desktop applications, operating systems, and network connectivity.
• Assist users with setup, configuration, and maintenance of desktop systems and peripherals.
• Document and track support requests using our ticketing system, ensuring timely resolution and follow-up.
• Collaborate with other IT team members to ... implement solutions.
• Conduct regular maintenance checks and updates on desktop systems to ensure security and performance.
• Provide training and guidance to users on best practices for using desktop applications and systems.

Required Skills:

• Strong knowledge of desktop support and troubleshooting techniques.
• Familiarity with various operating systems, including Windows and macOS.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills to effectively assist users and document issues.
• Ability to work independently and as part of a team.

If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity to contribute to our IT support team.