IT End User Support Specialist - Bangalore

Harita Techserv Pvt. Ltd.; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Harita Techserv Pvt. Ltd. is hiring for an OEM direct payroll position in Bangalore. The role provides full onsite/desk side and remote IT support to end users, covering Lotus Notes, ERP systems (BPCS & SAP), PC/LAN/WAN, and conferencing tools. You will handle incidents, SLA adherence, and advise customers on IT best practices.

The ideal candidate has 2–6 years of experience, strong communication in English, and a proactive, team-oriented attitude to manage multiple tasks under pressure.

Qualifications

• University degree or equivalent competence gained through experience.
• Fluency in English (oral and written is a must).
• ITIL Certified added advantage.

Responsibilities

• Provide full onsite/desk side and remote support to end users for IT issues, services and change requests.
• Ensure that all incidents and service requests are handled correctly and promptly.
• Take action on incidents approaching or breaching service level agreements.
• Support end users and deliver IT services in areas like Lotus Notes, ERP (BPCS & SAP), PC, LAN/WAN, video- and web-conferencing.
• Provide hands-on support to servers, network, and telephony infrastructure.
• Advise customers on IT needs and best practices.

Skills

Customer focus

Team player

Proactive

Analytical

Communication

Problem solving

Attention to detail

Learning mindset

Education

University degree or equivalent

Tools

ServiceNow

VMware

Altiris

Outlook 2013/Office 365

Microsoft Office 2013/2016

Job description

Hiring for an OEM - Direct Payroll

Experience Needed - 2 to 6 years

Job Location: Bangalore

Responsibilities:

• Provide full onsite/desk side and remote support to end users for all their IT issues,services and change requests for users
• Ensure that all incidents and service requests coming into the Service Desk arehandled correctly and promptly
• Take action on incidents which are approaching or have reached the point ofbreaching our service level agreements
• Support end users and deliver IT services in the areas of Lotus Notes, ERP-system(BPCS & SAP), PC support, LAN and WAN, video- and web-conferencing, etc.
• Mobile devices and tablets support and management including provisioning ofhardware, plans and features
• Provide hands on support to our specialist team with server, network, and telephonyinfrastructure
• Advise customers and users on their IT needs and best practices
• Contribute to continuous improvement as implementing standards with the overalltarget to increase efficiency
• Represents the Company , IT as onsite person, for all IT needs of the customers
• Other duties and responsibilities as assigned
• You are able to travel when required
• Keep IT assets update
• Keep updated documentation about internal IT procedures, referring to the company Way for standards policies/procedures
• Vendor Management for the IT area

Experience requirements

• Experience 2-6 years
• Customer focused and business oriented
• You are able to work in a team as well as independently, to be proactive and to workwith many tasks simultaneously
• You are analytical and enjoy solving problems in a complex environment
• Able to communicate with non-technical end users in a professional way
• Attention to detail, particularly when dealing with customers and their reportedproblems
• Willing to research, learn and find solutions and have the ability to quicklyunderstand new technology and processes
• Able to work efficiently and effectively under high pressure in a fast paceenvironment
• Troubleshooting PCs, laptops (preferably Dell experience)
• Mobile devices and tablets management/support
• ServiceNow helpdesk software
• Outlook 2013/Office 365 support
• Microsoft Office 2013/2016 support
• Windows server
• Experience with PC management software (remote SW installation, remote PCsupport, OS imaging, etc..), Altiris is an asset
• Lotus Notes basic end user support
• VMWare basic maintenance knowledge
• End user Hardware support knowledge

Knowledge / Educational requirements

University degree or equivalent competence gained through experience

Smartphone usage (Android & Apple) for basic end user support

W10 Client

Microsoft Office 2013/2016

Outlook 2013/Office 365

End user Hardware support knowledge.

Basic networking knowledge and troubleshooting.

Fluency in English (oral and written is a must).

ITIL Certified added advantage