Hiring For International Chat Process | Gurgaon

THE Career Artist; Gurugram District, New Delhi; On-site; INR 200,880 - 379,440; Full time

Benefits offered by this job

Paid training

Job summary

THE Career Artist in Gurgaon is hiring for the International Chat Process to handle inbound and blended customer interactions and resolve queries for international clients.

The role offers work from office with rotational/night shifts, and a chance to learn and grow through paid training, with opportunities for fast career growth.

Qualifications

• Undergraduate or Graduate (any stream)
• Freshers can apply; experienced candidates require 1 year+ customer service experience

Responsibilities

• Handle inbound chats for international customers.
• Respond to customer queries with accuracy and professionalism.
• Ensure first contact resolution and customer satisfaction.
• Maintain chat quality and meet performance metrics.
• Follow company policies, process guidelines and data security norms.

Skills

English communication

Listening skills

Typing speed

Night shifts

Education

Undergraduate or Graduate

Job description

Job description

Location: Gurgaon (Work from Office) Process Type: International Chat (Inbound / Blended) Work Mode: Work from Office Shift: Rotational / Night Shifts (as per business requirement) Week Off: 2 rotational weekly offs

Job Summary

We are hiring enthusiastic and customer-focused individuals for the International Chat Process in Gurgaon. The role involves handling inbound and blended customer interactions, resolving queries, and ensuring an excellent customer experience for international clients.

Key Responsibilities

• Handle inbound chats for international customers.
• Respond to customer queries with accuracy and professionalism.
• Ensure first contact resolution and customer satisfaction.
• Maintain chat quality and meet performance metrics.
• Follow company policies, process guidelines, and data security norms.

Eligibility Criteria

• Education: Undergraduate or Graduate (any stream)
• Experience: Freshers can apply.
• Experienced candidates must have a minimum of 1 year of customer service experience.

Skills Required

• Skills Required:
• Excellent English communication (verbal and written)
• Strong listening and interpersonal skills
• Basic computer knowledge & good typing speed
• Willingness to work in rotational and night shifts

Salary Package

• Freshers: 18000-20,000 (Based on assessment scores)
• Experienced: 22,000-34,000 (Based on assessment scores)

Perks & Benefits

• Attractive incentives & performance bonuses
• Fast career growth opportunities
• Paid training and skill development
• Friendly work environment with international exposure

Hiring Process

1. Virtual Interview Invite shared on WhatsApp
2. Quick Joining Documentation for faster onboarding