Hiring For International CHAT Process - For Gurgaon Location

THE Career Artist; Gurugram District, New Delhi; Sur place; INR 201 000 - 424 000; Plein temps

Avantages offerts par ce poste

Incentives & bonuses

Training & upskilling

Fast career growth

Friendly work culture

Global exposure

Résumé du poste

The Career Artist in Gurgaon is hiring for the International Chat Process. You will handle inbound chats and blended customer interactions, resolving queries and delivering an excellent experience to international clients.

Freshers or candidates with 1 year of customer service experience are welcome; strong English communication, good typing speed, and a willingness to work night shifts from the Gurgaon office are preferred.

Qualifications

• Education: Undergraduate or Graduate candidates from any stream.
• Strong written and verbal English communication.
• Willingness to work rotational and night shifts.

Responsabilités

• Handle inbound chats from international customers.
• Understand customer concerns and provide accurate, timely resolutions.
• Maintain professional written communication and proper grammar.
• Ensure first-contact resolution and customer satisfaction.
• Handle multiple chat conversations while maintaining quality and accuracy.
• Meet defined productivity, quality, and performance targets.
• Follow company policies, process guidelines, and data security standards.

Connaissances

Excellent English communication

Listening skills

Typing speed

Customer-focused

Problem solving

Formation

Undergraduate or Graduate

Outils

Basic computer knowledge

Description du poste

The Career Artist | Customer Support & Non-Voice Hiring

Location: Gurgaon (Work from Office)
Process: International Chat (Inbound / Blended)
Shift: Rotational / Night Shifts
Week Off: 2 Rotational Weekly Offs
Qualification: Undergraduate / Graduate
Joining: As per business requirement

Job Summary

We are hiring enthusiastic and customer-focused candidates for the International Chat Process in Gurgaon. The role involves handling inbound chats and blended customer interactions, resolving customer queries, and delivering an excellent customer experience to international clients.

Key Responsibilities

• Handle inbound chats from international customers.
• Understand customer concerns and provide accurate, timely resolutions.
• Maintain professional written communication and proper grammar.
• Ensure first-contact resolution and customer satisfaction.
• Handle multiple chat conversations while maintaining quality and accuracy.
• Meet defined productivity, quality, and performance targets.
• Follow company policies, process guidelines, and data security standards.

Eligibility Criteria

Education

• Undergraduate or Graduate candidates from any stream.

Experience

• Freshers can apply.
• Experienced candidates must have at least 1 year of customer service experience.

Required Skills

• Excellent English communication skills, both verbal and written.
• Strong listening and interpersonal skills.
• Basic computer knowledge and good typing speed.
• Customer-focused attitude and problem-solving ability.
• Willingness to work rotational and night shifts from the Gurgaon office.

Salary Package

• Freshers: 18,000 - 20,000, based on assessment scores.
• Experienced Candidates: 22,000 - 38,000, based on assessment scores.

Perks & Benefits

• Attractive incentives and performance bonuses.
• Paid training and skill development.
• Fast career growth opportunities.
• Friendly work environment.
• Exposure to international customers and processes.

Hiring Process

1. Virtual interview invitation
2. Interview and assessment as per the hiring process.
3. Documentation and onboarding for selected candidates.