Customer Care Executive - Pune

Team Vertex Cosmos; Pune District; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Cab facility

Job summary

Team Vertex Cosmos in Pune invites applications for a Customer Support Executive in the International Chat Process for an E-commerce platform. The role focuses on handling international customer queries via chat and ensuring high service quality.

Freshers with strong communication are welcome, along with 6 months of experience in International Chat. Shifts are rotational with 5.5 working days; cab facility is available. Virtual interview applies.

Qualifications

• Excellent verbal communication skills.
• Minimum 6 months of experience in International Chat Process.
• Freshers with excellent communication skills may be considered.
• Customer handling skills and a positive attitude.

Responsibilities

• Handle customer queries through international voice calls
• Provide excellent customer service and resolve customer concerns
• Assist customers with orders, payments, delivery, returns, and other issues
• Maintain quality standards and achieve process targets

Skills

Excellent verbal communication

Customer handling skills

Job description

Hiring: Customer Support Executive International Chat Process (E-commerce Platform)

We are looking for enthusiastic and customer-focused professionals to join our team for an International Voice Process supporting a leading E-commerce platform.

Position: Customer Support Executive

Location: Pune

Process: International Chat E-commerce

Job Responsibilities:

• Handle customer queries through international voice calls


• Provide excellent customer service and resolve customer concerns


• Assist customers with orders, payments, delivery, returns, and other issues


• Maintain quality standards and achieve process targets

Candidate Requirements:

• Excellent verbal communication skills


• Minimum 6 months of experience in International Chat Process


• Freshers with excellent communication skills may also be considered (UG/Graduate)


• Customer handling skills and a positive attitude


• Cab facility available


• Rotational shifts


• 5.5 days working

Interview Process:

Virtual Interview