Customer Support Associate-Pune

Team Vertex Cosmos; Pune District; On-site; INR 220,000 - 300,000; Full time

Benefits offered by this job

Cab facility

Rotational shifts

5.5 days working

Job summary

Team Vertex Cosmos in Pune is seeking a Customer Support Executive for the International Chat Process on an E-commerce platform. We value enthusiastic, customer-focused professionals who can deliver exceptional service in a fast-paced environment.

The role involves handling international chat inquiries, assisting customers with orders, payments, deliveries, returns, and other issues, while maintaining quality standards. Virtual interview process will be conducted to onboard suitable candidates.

Qualifications

• Excellent verbal communication skills.
• Minimum 6 months of experience in International Chat Process.
• Freshers with excellent communication skills may be considered.
• Customer handling skills and a positive attitude.

Responsibilities

• Handle customer queries through international voice calls
• Provide excellent customer service and resolve concerns
• Assist customers with orders, payments, delivery, returns, and other issues
• Maintain quality standards and achieve process targets

Skills

Verbal communication

Customer handling

Freshers welcome

Education

UG/Graduate

Job description

Hiring: Customer Support Executive International Chat Process (E-commerce Platform)

We are looking for enthusiastic and customer-focused professionals to join our team for an International Voice Process supporting a leading E-commerce platform.

Position: Customer Support Executive

Location: Pune

Process: International Chat E-commerce

Job Responsibilities

• Handle customer queries through international voice calls
• Provide excellent customer service and resolve customer concerns
• Assist customers with orders, payments, delivery, returns, and other issues
• Maintain quality standards and achieve process targets

Candidate Requirements

• Excellent verbal communication skills
• Minimum 6 months of experience in International Chat Process
• Freshers with excellent communication skills may also be considered (UG/Graduate)
• Customer handling skills and a positive attitude

Benefits

• Cab facility available
• Rotational shifts
• 5.5 days working

Interview Process

• Virtual Interview