Hiring For International banking BPO Process | Gurugram Location

Expert Staffing Solutions New Delhi; Dadri, Gurugram District, Delhi; On-site; INR 420,000 - 540,000; Full time

Job summary

Expert Staffing Solutions New Delhi is seeking a candidate for an international banking voice process role. You will handle inbound and outbound calls related to US banking accounts, assist with payments, escrow, and loan servicing, and provide accurate information on loan status and policies.

You will document interactions and ensure compliance with banking regulations. The position requires 6 months to 4 years of experience, strong verbal communication, and willingness to work in

Qualifications

• 6 months to 4 years of experience in international banking voice process.
• Strong knowledge of banking operations and mortgage servicing, loan processing, escrow and payment handling.
• Excellent verbal communication and customer service skills.

Responsibilities

• Handle inbound and outbound customer calls related to US banking accounts.
• Assist customers with payments, escrow, loan servicing, account inquiries and billing issues.
• Provide accurate information on loan status, payment options and policies.

Skills

Banking operations

Customer service

Verbal communication

Analytical skills

Problem-solving

CRM tools

MS Office

Shift work

Tools

CRM software

Microsoft Office

Job description

Role & responsibilities

• Handle inbound and outbound customer calls related to US Banking accounts.
• Assist customers with payments, escrow, loan servicing, account inquiries, and billing issues.
• Provide accurate information on loan status, payment options, and policies.
• Resolve customer queries while ensuring high-quality customer service and first-call resolution.
• Maintain customer records and document all interactions accurately in the system.
• Follow compliance guidelines and banking regulations applicable to the industry.
• Escalate complex issues to the appropriate departments when required.
• Meet service level agreements (SLAs), quality standards, and productivity targets.

Preferred candidate profile

• Minimum 6 months to 4 years of experience in an international banking voice process.
• Good knowledge of banking operations.
• Strong understanding of mortgage servicing, loan processing, escrow, and payment handling.
• Excellent verbal communication and customer service skills.
• Ability to handle customer concerns professionally and efficiently.
• Good analytical and problem-solving skills.
• Proficient in using CRM tools and Microsoft Office applications.
• Willingness to work in rotational/night shifts.