International Customer Care | Payments & Payroll | Gurugram

Mark Makers Consultancy Services; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Mark Makers Consultancy Services is seeking a customer service professional for an International Voice Process supporting US payments and payroll operations. You will handle queries, resolve issues, and ensure accurate information and timely resolutions while maintaining quality.

The role requires graduation, experience in International Voice Process, US payments/payroll knowledge, strong communication, and the ability to work US night shifts in a fast-paced environment.

Qualifications

• Graduate in any stream.
• Prior International Voice Process experience is mandatory.
• Working knowledge of US Payments or US Payroll Process is preferred.
• Good understanding of payment transactions, payroll queries, salary processing, and issue resolution.
• Excellent verbal communication skills and customer-handling abilities.
• Ability to work in US night shifts and in a fast-paced environment.
• Strong analytical skills, attention to detail, and willingness to learn.

Responsibilities

• Handle customer queries related to US payment processing and payroll operations.
• Resolve payment-related issues, transaction queries, payroll discrepancies, and salary-related concerns.
• Manage inbound and outbound customer calls for international voice processes.
• Provide accurate information and timely resolutions while maintaining quality and customer satisfaction.
• Follow process guidelines, compliance requirements, and data privacy standards.
• Maintain accurate customer interaction records and meet productivity, quality, and SLA targets.
• Escalate complex payment or payroll issues to the appropriate team.
• Demonstrate strong communication, problem-solving, and customer-handling skills.

Skills

International Voice Process

US Payments

US Payroll

Payment Processing

Payroll Operations

Customer Service

Voice Support

Communication Skills

Education

Graduation (any stream)

Job description

Roles & Responsibilities

• Handle customer queries related to US payment processing and payroll operations.


• Resolve payment-related issues, transaction queries, payroll discrepancies, and salary-related concerns.


• Manage inbound and outbound customer calls for international voice processes.


• Provide accurate information and timely resolutions while maintaining quality and customer satisfaction.


• Follow process guidelines, compliance requirements, and data privacy standards.


• Maintain accurate customer interaction records and meet productivity, quality, and SLA targets.


• Escalate complex payment or payroll issues to the appropriate team.


• Demonstrate strong communication, problem-solving, and customer-handling skills.

Preferred Candidate Profile

• Graduate in any stream.


• Prior experience in an International Voice Process is mandatory.


• Working knowledge of US Payments or US Payroll Process is preferred.


• Good understanding of payment transactions, payroll queries, salary processing, and issue resolution.


• Excellent verbal communication skills and customer-handling abilities.


• Ability to work in US night shifts and in a fast-paced environment.


• Strong analytical skills, attention to detail, and willingness to learn.

Key Skills

International Voice Process | US Payments | US Payroll | Payment Processing | Payroll Operations | Customer Service | Voice Support | Communication Skills

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