Hiring For French B2 Certified | Customer Support

NTT DATA, Inc.; Gurugram District; On-site; INR 500,000 - 800,000; Full time

Job summary

NTT DATA, Inc. in Gurugram is seeking a Chargeback Analyst with strong French language proficiency (B2) to join the Credit Card Operations team.

The role involves managing fraud investigations, dispute resolution, chargeback processing and financial recovery while delivering excellent customer support in both French and English. Candidates with a background in Banking, Financial Services, Risk Operations, Chargebacks, Disputes or Fraud Analysis are encouraged to apply.

Qualifications

• Fluent in French with B2 level certification (mandatory).
• Excellent French communication skills (read, write, speak).
• Strong English communication skills.
• Proven analytical and problem-solving abilities.
• Experience in Fraud, Disputes, Chargebacks, or Banking operations.
• Proficient in MS Excel, Word and PowerPoint.
• Ability to work in rotational shifts.

Responsibilities

• Analyze and process fraud and dispute cases within SLAs.
• Manage the complete chargeback lifecycle per card rules.
• Investigate potentially fraudulent transactions and recommend actions.
• Handle customer disputes and recovery processes.
• Review merchant responses and support recovery efforts.
• Perform transaction validation and fraud trend analysis.
• Prepare reports and ensure PCI compliance.
• Coordinate with internal teams and mentor new members.

Skills

French language proficiency

French communication

English communication

Analytical problem solving

Fraud, disputes, chargebacks knowledge

MS Excel

MS Word

PowerPoint

Rotational shifts

Tools

MS Excel

MS Word

PowerPoint

Job description

We're Hiring | Chargeback Analyst | Gurugram

Greetings from NTT DATT,

We are looking out for Chargeback Analyst for NTT Data.

Job Summary

NTT DATA is looking for dynamic and detail-oriented French B2 Certified professionals to join our Credit Card Operations team as a Chargeback Analyst. The role involves managing fraud investigations, dispute resolution, chargeback processing, and financial recovery activities while providing excellent customer support in both French and English.

If you have a background in Banking, Financial Services, Risk Operations, Chargebacks, Disputes, or Fraud Analysis and possess strong French language proficiency, we'd like to hear from you.

Key Responsibilities

• Analyze and process fraud and dispute cases within defined SLAs.
• Manage the complete chargeback lifecycle in accordance with card association rules and regulations.
• Investigate potentially fraudulent transactions and recommend appropriate actions.
• Handle customer disputes and recovery processes.
• Review merchant responses and support recovery efforts.
• Perform transaction validation and fraud trend analysis.
• Prepare reports and maintain compliance with internal policies and PCI standards.
• Coordinate with internal stakeholders and support new team members through knowledge sharing.
• Deliver exceptional customer service while resolving complex cases.

Requirements:

• French Language Certification B2 Level (Mandatory)
• Excellent French Communication Skills (Read, Write & Speak)
• Good English Communication Skills
• Strong analytical and problem-solving abilities
• Knowledge of Fraud, Disputes, Chargebacks, Banking Operations, or Financial Services
• Proficiency in MS Excel, Word & PowerPoint
• Ability to work in rotational shifts

Work Details:

• * Work from Office
• * Rotational Evening Shifts
• * Rotational Week Offs
• * Full-Time Position