Senior Help Desk Associate

NTT DATA, Inc.; Dadri; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Work from Office

5 days working

Freshers welcome

Job summary

NTT DATA Services in Noida, India, seeks a French Language expert (IT Support) to provide exceptional IT service desk support to end-users. Freshers and experienced candidates are welcome, with a preference for freshers. 5-day workweek and work from office are required, with rotating shifts.

Requirements include graduate status and B2 level French proficiency, along with strong English communication, customer service, and teamwork skills to operate in a multicultural environment.

Qualifications

• Graduate with B2 level French.
• Excellent English written and verbal communication.
• Willing to work in a professional multicultural environment.

Responsibilities

• Provide IT Service Desk support and guidance to end-users for IT devices, applications, or processes.
• Record, update, and escalate issues to the next level promptly.
• Support onboarding activities for end-users; collaborate with internal IT teams on testing and maintenance.
• Engage in discovering new IT tools to support business users and IT team.
• Suggest and implement process and technology improvements.

Skills

French (B2)

Communication skills

Team player

Education

Graduate

Job description

NTT DATA Services is a recognized leader in IT and business services including cloud, data and applications. A division of NTT DATA headquartered in Texas, the company leverages consulting and deep industry expertise to help clients accelerate and sustain value throughout their digital journeys. NTT DATA a part of NTT Group is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services in over 50 countries.

We are currently looking to recruit French language professionals who have successfully completed at least B2 level proficiency in French.

We are particularly interested in candidates who possess:

• French language proficiency at B2 level or above
• Strong communication and interpersonal skills
• A willingness to work in a professional and multicultural environment

We would appreciate it if you could share this opportunity with your eligible students and alumni.

Post name and n of vacancy: French Language expert (IT Support)

Company name & location: NTT DATA , Noida

Requisites: Graduate and completed B2 Level

Working days : 5 days working

Work from office

We need freshers and experienced both but freshers are preferred.

Job description

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, Update, and Escalate Support issues to the next level promptly.
• Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support our business users and our internal IT Team.
• Seek, Suggest, Evaluate, and implement process and technology improvements.
• Willing to learn grow in other IT Business areas

Requirements for this role include:

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great Team player24/7 rotational shifts and week offs and Work from Office mandatory
• Excellent communication skills, comfortable working with various stakeholders
• Strong troubleshooting skills, bug-finding, and resolution
• Ability to work independently within a diverse global team

Requisites: Graduate & Well versed in French