Data Analyst

Chargeback Gurus; Chennai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading chargeback services firm in Chennai is seeking a Data Analyst to drive insights from complex data. You will analyze financial datasets, create reports, and collaborate with various teams to enhance operations and decision-making. Ideal candidates have 3+ years of experience in a financial context, proficient in SQL, data visualization tools, and are adept at communicating findings effectively.

Qualifications

• Minimum 3+ years of experience in financial or banking industry.
• Track record of delivering impactful insights.
• Expert in data visualization applications.

Responsibilities

• Analyze complex datasets related to financial transactions.
• Monitor data for anomalies and fraud trends.
• Develop and maintain Management Information System (MIS) reports.
• Create actionable insights reports for business leaders.
• Collaborate with internal teams for process improvements.
• Utilize data visualization tools to represent complex data.

Skills

Data manipulation

Data analysis

Data visualization

Problem-solving

Communication skills

Tools

SQL

VBA

Python

PowerBI

QuickSight

MS-Excel

MS-PowerPoint

MS-Word

Job description

Overview

As a Data Analyst in the chargeback industry at Chargeback Gurus, you will play a pivotal role in driving data-driven insights, uncovering patterns, and deriving actionable recommendations to optimize chargeback processes for our clients. You will collaborate closely with cross-functional teams, leveraging your analytical skills to enhance decision-making, and improve overall business performance. Critical thinking and problem-solving skills, utilizing statistics are essential for interpreting data.

Key Responsibilities

• Analyze large and complex datasets related to financial transactions, customer behavior, fraud incidents, and payment disputes to identify trends, anomalies, and patterns.
• Monitor and evaluate data for anomalies, unusual patterns, and emerging fraud trends, taking proactive measures to address potential risks.
• Develop and maintain Management Information System (MIS) reports that highlight key performance metrics, trends, and insights for executive leadership and operational teams.
• Create standardized and ad-hoc reports that provide actionable insights to business leaders, guiding strategic initiatives and operational improvements.
• Work with Sales team to provide ROI for the new clients & ensure ROI committed for various business requirements are tracked and presented.
• Collaborate with internal teams, including operations, sales, marketing, client success, and product development, to identify opportunities for process improvements based on data insights.
• Utilize data visualization tools such as Power BI, QuickSight (preferably), PPT or similar platforms to transform complex data into intuitive visual representations.

Qualifications

• Minimum 3+ years of experience, preferably in financial or banking industry, with a track record of delivering impactful insights.
• Proficiency in data manipulation, analysis, and visualization using tools such as SQL, VBA, Python and data visualization applications (e.g., PowerBI, QuickSight).
• Expert level of usage of MS-Excel, MS-PowerPoint and MS-Word.
• Sig Sigma and LEAN certifications would be an added advantage.
• Excellent problem-solving skills with the ability to extract insights from complex and unstructured data is necessary.
• Effective communication skills to convey technical findings to both technical and non-technical audiences are required.
• Detail-oriented mindset with a commitment to data integrity and quality assurance.
• Ability to multitask multiple projects, ensure high quality delivery with self-proofing capabilities.
• Ability and maturity to manage tasks and assignments independently.
• Flexible to work between in UK/US shift timings.
• Natural ability to thrive in a fast-paced, deadline-oriented environment.

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