Hiring For French B2 Certified | Chargeback Analyst

NTT DATA, Inc.; Gurugram District; On-site; INR 550,000 - 850,000; Full time

Job summary

NTT DATA is recruiting a Chargedback Analyst for Gurugram to manage fraud investigations, dispute resolution, and chargeback processing in French and English. The role requires strong French language proficiency and analytical skills, with exposure to financial services and PCI standards.

You will join a Credit Card Operations team and provide excellent customer support in both languages. The position is full-time and on-site with rotational shifts, offering opportunities to grow in fraud

Qualifications

• French Language Certification B2 Level (Mandatory).
• Excellent French Communication Skills (Read, Write & Speak).
• Good English Communication Skills.
• Strong analytical and problem-solving abilities.
• Knowledge of Fraud, Disputes, Chargebacks, Banking Operations, or Financial Services.
• Proficiency in MS Excel, Word & PowerPoint.
• Ability to work in rotational shifts.

Responsibilities

• Analyze and process fraud and dispute cases within defined SLAs.
• Manage the complete chargeback lifecycle in accordance with card association rules and regulations.
• Investigate potentially fraudulent transactions and recommend appropriate actions.
• Handle customer disputes and recovery processes.
• Review merchant responses and support recovery efforts.
• Perform transaction validation and fraud trend analysis.
• Prepare reports and maintain compliance with internal policies and PCI standards.
• Coordinate with internal stakeholders and support new team members through knowledge sharing.

Skills

French B2

Analytical skills

English communication

Tools

MS Excel

MS Word

PowerPoint

Job description

We're Hiring | Chargeback Analyst | Gurugram

Greetings from NTT DATT,

We are looking out for Chargeback Analyst for NTT Data.

Job Summary

NTT DATA is looking for dynamic and detail-oriented French B2 Certified professionals to join our Credit Card Operations team as a Chargeback Analyst. The role involves managing fraud investigations, dispute resolution, chargeback processing, and financial recovery activities while providing excellent customer support in both French and English.

If you have a background in Banking, Financial Services, Risk Operations, Chargebacks, Disputes, or Fraud Analysis and possess strong French language proficiency, we'd like to hear from you.

Key Responsibilities

• Analyze and process fraud and dispute cases within defined SLAs.
• Manage the complete chargeback lifecycle in accordance with card association rules and regulations.
• Investigate potentially fraudulent transactions and recommend appropriate actions.
• Handle customer disputes and recovery processes.
• Review merchant responses and support recovery efforts.
• Perform transaction validation and fraud trend analysis.
• Prepare reports and maintain compliance with internal policies and PCI standards.
• Coordinate with internal stakeholders and support new team members through knowledge sharing.
• Deliver exceptional customer service while resolving complex cases.

Requirements:

• French Language Certification B2 Level (Mandatory)
• Excellent French Communication Skills (Read, Write & Speak)
• Good English Communication Skills
• Strong analytical and problem-solving abilities
• Knowledge of Fraud, Disputes, Chargebacks, Banking Operations, or Financial Services
• Proficiency in MS Excel, Word & PowerPoint
• Ability to work in rotational shifts

Work Details:

• * Work from Office
• * Rotational Evening Shifts
• * Rotational Week Offs
• * Full-Time Position