Fraud Investigation/Chargeback Lead- Nightshift (Chennai/Hyderabad)

Straive; Hyderabad, Chennai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Straive is seeking a detail-oriented Risk and Fraud Escalations Lead to join our E-commerce Payment Operations team. You will investigate, analyze, and resolve complex fraud cases while protecting the company and customers from financial losses.

In this senior role, you will review escalated cases, monitor fraud patterns, analyze ATO attempts, and collaborate with cross-functional teams to enhance detection systems and risk models.

Qualifications

• 7+ years in fraud investigation, risk management, or payment operations.
• Strong knowledge of e-commerce payments and fraud typologies.
• Experience with fraud detection tools and monitoring systems.
• Analytical mindset with strong problem-solving abilities.
• Familiarity with PCI compliance requirements.
• Excellent written and verbal communication.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of common fraud schemes including ATO, friendly fraud, card testing, synthetic identity, triangulation, and refund fraud.

Responsibilities

• Investigate and resolve escalated fraud cases requiring in-depth analysis and decision-making.
• Review flagged transactions and determine actions based on risk assessment.
• Monitor and identify emerging fraud patterns and trends in e-commerce payments.
• Analyze Account Takeover (ATO) attempts and implement preventative measures.
• Investigate chargeback claims and distinguish between legitimate disputes and friendly fraud.
• Collaborate with cross-functional teams to improve fraud detection systems.
• Document fraud cases and maintain detailed records of investigations.
• Provide recommendations to enhance fraud prevention strategies.
• Stay current with industry fraud trends and prevention techniques.
• Support the development of fraud rules and risk models.

Skills

Fraud investigation

Risk management

Payment operations

Data analysis

PCI compliance

Problem solving

Communication

Attention to detail

Tools

Fraud detection tools

Transaction monitoring systems

PCI compliance tools

Job description

Role & responsibilities

Job Description: Risk and Fraud Escalations Lead- E-commerce Payment Operations

About the Role

We are seeking a detail-oriented Risk and Fraud Escalations Agent to join our E-

commerce Payment Operations team. In this role, you will be responsible for

investigating, analyzing, and resolving complex fraud cases while protecting our

company and customers from financial losses.

Key Responsibilities

• Investigate and resolve escalated fraud cases requiring in-depth analysis and decision-making
• Review flagged transactions and determine appropriate actions based on risk assessment
• Monitor and identify emerging fraud patterns and trends in e-commerce payments
• Analyze Account Takeover (ATO) attempts and implement preventative measures
• Investigate chargeback claims and distinguish between legitimate disputes and friendly fraud
• Collaborate with cross-functional teams to improve fraud detection systems
• Document fraud cases and maintain detailed records of investigations
• Provide recommendations to enhance fraud prevention strategies
• Stay current with industry fraud trends and prevention techniques
• Support the development of fraud rules and risk models

Required Skills & Experience

• 7+ years of experience in fraud investigation, risk management, or payment operations
• Strong understanding of e-commerce payment ecosystems and fraud typologies
• Experience with fraud detection tools and transaction monitoring systems
• Analytical mindset with excellent problem-solving abilities
• Knowledge of common fraud schemes including:
• Account Takeover (ATO) fraud
• Friendly fraud/false chargebacks
• Card testing fraud
• Synthetic identity fraud
• Triangulation fraud
• Refund fraud
• Familiarity with payment card industry (PCI) compliance requirements
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment and manage multiple priorities

Preferred Qualifications

• Experience or exposure with major e-commerce platforms and payment gateways