Banking process (Chargeback)- French B2 certified

NTT DATA, Inc.; Gurugram District; On-site; INR 480,000 - 700,000; Full time

Job summary

NTT DATA, Inc. in India is seeking a Joint Recovery Processing / Chargeback Analyst fluent in French to manage chargebacks and fraud cases. The role is full-time, on-site with a rotational US shift, focusing on dispute lifecycle, investigation, and recovery efforts.

The ideal candidate will have 2+ years in chargeback, strong analytical and communication skills, and proficiency in French (B2) along with experience in banking environments.

Qualifications

• Demonstrated analytical and problem-solving skills.
• Excellent communication skills.
• Minimum 2 years of experience in Chargeback in Banking Client Environment.
• Excellent Proficiency in French B2.

Responsibilities

• Provide customer service for inbound/outbound inquiries including chargeback cases and disputes.
• Respond to cardholder requests on dispute status as cases progress.
• Analyze and process Fraud/Dispute cases using case management system.
• Manage all phases of the chargeback lifecycle per Association Rules and Regulations.
• Identify potential fraud trends and report findings to the fraud strategy team.
• Ensure PCI compliance and adhere to client Quality Standard Guidelines.

Skills

Analytical thinking

Communication skills

Chargeback experience

French B2

Job description

Position: Joint Recovery Processing / Chargeback Analyst- French

Position Status: Full Time Work from Office

Hours of Work: Rotational US Shift

Responsibilities

• Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes.
• Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle.
• Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met.
• Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations.
• Proactively manage and investigate potential fraud cases.
• Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate.
• Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback.
• Respond to all merchant challenges and assessing next steps in the Second Cycle Representment
• Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
• Decisioning Pre-arbitration, Case Filing and Good-faith Collections
• Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters.
• Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team.
• Report on each fraud type as required.
• Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards.
• Proactively manage and investigate potential fraud cases.
• Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases.
• Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable.

Requirements

• Demonstrated analytical and problem-solving skills.
• Excellent communication skills
• Minimum 2 years of experience in Chargeback in Banking Client Environment.
• Minimum of 1-2 years of credit card and/or financial experience
• Excellent Proficiency in French B2
• Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills interpersonal skills are essential.
• Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations.
• Recoveries/chargeback experience within the financial services sector.