French B2 Certified | Chargeback Analyst

NTT DATA, Inc.; Gurugram District; On-site; INR 420,000 - 650,000; Full time

Job summary

NTT DATA, Inc. in Gurugram, India, is seeking a Chargeback Analyst fluent in French (B2) to join the Credit Card Operations team. The role involves handling fraud investigations, dispute resolution, chargeback processing, and recoveries while providing strong customer support in French and English.

Responsibilities include analyzing cases, managing the chargeback lifecycle, and ensuring compliance with card association rules and PCI standards. Rotational shifts and on-site work are required.

Qualifications

• French language certification – B2 level (mandatory).
• Excellent French communication skills (read, write & speak).
• Good English communication skills.
• Strong analytical and problem-solving abilities.
• Knowledge of Fraud, Disputes, Chargebacks, Banking Operations, or Financial Services.
• Proficiency in MS Excel, Word & PowerPoint.
• Ability to work in rotational shifts.

Responsibilities

• Analyze and process fraud and dispute cases within defined SLAs.
• Manage the complete chargeback lifecycle per card association rules and regulations.
• Investigate potentially fraudulent transactions and recommend appropriate actions.
• Handle customer disputes and recovery processes.
• Review merchant responses and support recovery efforts.
• Perform transaction validation and fraud trend analysis.
• Prepare reports and maintain compliance with internal policies and PCI standards.
• Coordinate with internal stakeholders and support new team members through knowledge sharing.

Skills

French proficiency

English communication

Analytical skills

Tools

MS Excel

MS Word

PowerPoint

Job description

We’re Hiring | Chargeback Analyst | Gurugram

Greetings from NTT DATT, We are looking out for Chargeback Analyst for NTT Data.

NTT DATA is looking for dynamic and detail-oriented French B2 Certified professionals to join our Credit Card Operations team as a Chargeback Analyst. The role involves managing fraud investigations, dispute resolution, chargeback processing, and financial recovery activities while providing excellent customer support in both French and English.

If you have a background in Banking, Financial Services, Risk Operations, Chargebacks, Disputes, or Fraud Analysis and possess strong French language proficiency, we'd like to hear from you.

Key Responsibilities:

• Analyze and process fraud and dispute cases within defined SLAs.
• Manage the complete chargeback lifecycle in accordance with card association rules and regulations.
• Investigate potentially fraudulent transactions and recommend appropriate actions.
• Handle customer disputes and recovery processes.
• Review merchant responses and support recovery efforts.
• Perform transaction validation and fraud trend analysis.
• Prepare reports and maintain compliance with internal policies and PCI standards.
• Coordinate with internal stakeholders and support new team members through knowledge sharing.
• Deliver exceptional customer service while resolving complex cases.

Requirements:

• French Language Certification – B2 Level (Mandatory)
• Excellent French Communication Skills (Read, Write & Speak)
• Good English Communication Skills
• Strong analytical and problem-solving abilities
• Knowledge of Fraud, Disputes, Chargebacks, Banking Operations, or Financial Services
• Proficiency in MS Excel, Word & PowerPoint
• Ability to work in rotational shifts

Work Details:

• Work from Office
• Rotational Evening Shifts
• Rotational Week Offs
• Full-Time Position

Palak- 7303391661

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