Hiring For Eternal - Sr. Associate

Innov Ultra Business Services; New Delhi, Gurugram District, Delhi; On-site; INR 246,000 - 312,000; Full time

Benefits offered by this job

Attractive salary

Career growth opportunities

Dynamic work environment

Training and development support

Job summary

Zomato in Gurugram is hiring for the position of Customer Support / Operations Executive. The role is ideal for both freshers and experienced candidates looking for an opportunity in a dynamic work environment with rotational shifts.

Candidates will be responsible for handling customer queries across calls, chat, or email, ensuring timely resolution and excellent customer satisfaction. An attractive salary package and career growth opportunities await successful applicants.

Qualifications

• Freshers and experienced candidates can apply.
• Good communication skills in English and Hindi required.
• Basic computer knowledge necessary.
• Comfortable working in rotational shifts.

Responsibilities

• Handle customer queries and provide resolutions.
• Coordinate with internal teams for operations.
• Ensure excellent customer experience.
• Maintain accurate records and documentation.
• Handle escalations professionally.

Skills

Good communication skills

Problem-solving skills

Interpersonal skills

Multitasking

Job description

We're Hiring for Zomato | Gurugram

Job Title:

Customer Support / Operations Executive Zomato

Location:

Gurugram - Udhoy Vihar phase 1

Salary:

• Freshers: 22,000 25,000 In-Hand
• Experienced Candidates: 25,000 28,000 In-Hand

Working Days & Shift:

• 6 Days Working
• Rotational Shifts
• 1-Way Cab Facility Available During Odd Hours

Job Responsibilities:

• Handle customer queries and provide resolutions over calls, chat, or email
• Coordinate with internal teams for smooth daily operations
• Ensure excellent customer experience and timely issue resolution
• Maintain accurate records and documentation
• Handle escalations professionally
• Follow company policies and process guidelines

Eligibility Criteria:

• Freshers and experienced candidates can apply
• Good communication skills in English and Hindi
• Basic computer knowledge required
• Comfortable working in rotational shifts
• Strong problem-solving and interpersonal skills
• Immediate joiners preferred

Preferred Skills:

• Customer-focused attitude
• Ability to multitask in a fast-paced environment
• Team player with positive work ethics
• Prior BPO/Customer Support experience will be an added advantage

Perks & Benefits:

• Attractive in-hand salary
• Career growth opportunities
• Professional and dynamic work environment
• Training and development support