Customer Support Associate

Hailoindia; Hyderabad; On-site; INR 200,000 - 300,000; Full time

Job summary

Hailoindia is seeking motivated Customer Care Executives in Hyderabad to provide inbound support to riders and drivers via calls and other channels. You will deliver quick, accurate, and professional assistance while handling routine and emergency situations with composure.

The role emphasizes clear communication, problem-solving, and the ability to manage multiple tasks in a fast-paced ride-hailing environment. Immediate joiners and office-based work are required.

Qualifications

• Bachelor's degree required or equivalent.
• Freshers and experienced candidates welcome.
• Prior experience in Customer Support, BPO, Call Center, or Ride-Hailing Support is a plus.

Responsibilities

• Handle inbound calls from riders and drivers professionally.
• Resolve queries related to rides, payments, cancellations, fare disputes, and app issues.
• Escalate complex issues to appropriate departments.
• Monitor SOS and emergency alerts per company procedures.
• Maintain accurate records of customer interactions.
• Coordinate with operations and field teams for issue resolution.
• Meet daily productivity and quality targets.
• Stay updated with policies, promotions, and changes.

Skills

Hindi language

English language

Phone etiquette

Education

Bachelor's degree (any discipline)

Tools

CRM software

Support software

Windows OS

Job description

Support Hyderabad, India 0-2 years Full-time ₹2L – ₹3L per year

Job Summary

We are looking for enthusiastic and customer-focused Customer Care Executives to join our ride support team. The primary responsibility is to provide inbound support to riders and drivers through calls and other support channels while ensuring quick, accurate, and professional assistance.

The ideal candidate should have excellent communication skills, patience, problem-solving ability, and the confidence to handle customers during both routine and emergency situations.

Key Responsibilities

• Handle inbound calls from riders and drivers professionally.
• Resolve customer queries related to rides, payments, cancellations, fare disputes, account issues, and app-related concerns.
• Identify customer issues accurately and provide appropriate resolutions.
• Escalate complex issues to the concerned department whenever required.
• Monitor and respond appropriately to SOS and emergency alerts following company procedures.
• Maintain complete and accurate records of customer interactions.
• Coordinate with operations and field teams for issue resolution.
• Ensure every interaction meets company quality standards.
• Maintain confidentiality of customer and company information.
• Meet daily productivity and quality targets.
• Stay updated with company policies, promotions, and operational changes.

Required Qualifications

• Bachelor's Degree (Any Discipline)
• Freshers and experienced candidates are welcome.
• Prior experience in Customer Support, BPO, Call Center, or Ride-Hailing Support is an added advantage.

Skills Required

Communication Skills

• Good spoken Hindi.
• Basic to good spoken English.
• Clear pronunciation and professional phone etiquette.

Technical Skills

• Basic computer knowledge.
• Good understanding of Windows operating system.
• Comfortable using multiple applications simultaneously.
• Basic typing skills.
• Ability to quickly learn CRM and support software.

Personal Attributes

• Excellent problem-solving ability.
• Calm under pressure.
• Ability to handle difficult customers professionally.
• High attention to detail.
• Strong sense of responsibility.
• Team player.
• Willingness to work in rotational shifts, weekends, and holidays.

Additional Requirements

• Immediate joiners preferred.
• Must be willing to work from office.
• Comfortable handling high call volumes.
• Ability to manage multiple tasks efficiently.
• Ready to work during festivals and peak business periods if required.