Walk-in | Chat Support Executive

Ienergizer; New Delhi; On-site; INR 239,000 - 286,000; Full time

Job summary

Zomato Blended Process in Noida is seeking a Customer Support Executive to handle voice and chat queries, assist with order-related concerns, and provide timely resolutions.

You will maintain CRM records, follow SOPs, and work on a 6-day week at office with immediate joiners.

Qualifications

• Good communication skills are required.
• Candidates should be comfortable handling both voice and chat interactions.

Responsibilities

• Handle customer queries through voice calls and chat support.
• Assist customers with order-related concerns and provide appropriate resolutions.
• Handle queries related to wrong, missing, damaged, or delayed orders.
• Assist customers with order status, cancellations, refunds, and payment-related concerns.
• Handle queries from delivery partners regarding orders and delivery-related issues.
• Maintain proper records of customer interactions and update the CRM/system.
• Follow company policies, SOPs, and quality standards.

Skills

Good communication skills

Voice & chat support

Education

Graduates & Undergraduates allowed

Tools

CRM system

Job description

Company/Process: Zomato Blended Process

Position: Customer Support Executive

Location: Noida

Work Mode: Work From Office

Interview Mode: Virtual/walkin

Salary & Benefits

• CTC: 23,500 per month
• In-Hand: 17,400 per month
• Working: 6 Days a Week
• Immediate Joiners Only

Eligibility

• Graduates and Undergraduates can apply
• Freshers are eligible
• Good communication skills required
• Candidates should be comfortable handling both voice and chat interactions

Roles & Responsibilities

• Handle customer queries through voice calls and chat support.
• Assist customers with order‑related concerns and provide appropriate resolutions.
• Handle queries related to wrong, missing, damaged, or delayed orders.
• Assist customers with order status, cancellations, refunds, and payment‑related concerns.
• Handle queries from delivery partners regarding orders and delivery‑related issues.
• Maintain proper records of customer interactions and update the CRM/system.
• Follow company policies, SOPs, and quality standards.

Shift Details

Male Candidates: Rotational Shifts

Female Candidates: Morning Shifts

Willingness to work 6 days a week

8287152242

HR Suhani