Hiring For Dark Store - Store Manager

Reliance Retail; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Reliance Retail in Bengaluru is seeking a Dark Store Manager to oversee end-to-end store operations, including order picking, packing, staging and dispatch. You will drive SLA/TAT adherence, peak-hour readiness, and lead a team across operations and delivery support to ensure rapid, accurate fulfilment.

The role requires strong skills in store operations, people management, inventory control and KPI monitoring, with a focus on customer experience and high productivity in a fast-paced dark store

Qualifications

• Experience in Quick Commerce, Dark Store, E-commerce or Retail Operations.
• Strong background in store operations and people management.
• Solid understanding of inventory management and operational KPIs.
• Ability to work in a fast-paced, target-driven environment.

Responsibilities

• Manage end-to-end dark store operations.
• Ensure order picking, packing, staging and dispatch.
• Maintain SLA/TAT and peak-hour readiness.
• Lead, coach and schedule store staff and delivery teams.
• Monitor inventory accuracy, shrinkage and FIFO/FEFO compliance.

Skills

Store operations

People management

Inventory management

Customer experience

KPIs tracking

Job description

DARK STORE MANAGER BANGALORE

Location: Bangalore
Role: Dark Store Manager
Industry: Quick Commerce / Retail

Open Locations in Bangalore

• MCHS Layout – Jakkur
• Sahakarnagar
• South End
• DS – Subramanyapura
• DS – Bandepalya
• HSR Layout
• DS – Bannimantapa
• Koramangala
• Kurubarahalli – Tavarekere

Key Responsibilities

1. Store Operations

• Manage end-to-end day-to-day dark store operations.
• Ensure smooth order picking, packing, staging and dispatch processes.
• Ensure orders are fulfilled within defined SLA/TAT.
• Monitor store productivity and identify operational bottlenecks.
• Ensure the store is operationally ready during peak hours and sale periods.

2. People Management

• Lead, coach and manage store employees and operations/delivery support teams.
• Plan manpower deployment based on business volume.
• Monitor attendance, productivity and adherence to shift schedules.
• Conduct daily team briefings and communicate business priorities.
• Build a performance-oriented and customer-focused team culture.
• Identify training needs and improve team capability.

3. Inventory Management

• Ensure accurate inwarding, put-away, picking and inventory movement.
• Monitor stock availability and minimize stock-outs.
• Conduct regular cycle counts and physical inventory checks.
• Control damages, expiries, shrinkage and inventory losses.
• Ensure proper storage and adherence to FIFO/FEFO principles wherever applicable.

4. Customer Experience

• Ensure timely and accurate order fulfilment.
• Monitor customer complaints, cancellations, substitutions and order accuracy.
• Analyse customer feedback and implement corrective actions.
• Drive improvements in customer experience and service levels.

5. Business & Productivity

Track and improve key store KPIs, including:

• Order Fulfilment
• Pick/Pack Productivity
• Order Accuracy
• SLA Adherence
• Inventory Accuracy
• Shrinkage & Losses
• Stock Availability
• Manpower Productivity
• Customer Complaints

Candidate Profile

• Experience in Quick Commerce / Dark Store / E-commerce / Retail Operations preferred.
• Strong experience in store operations and people management.
• Good understanding of inventory management and operational KPIs.
• Strong problem-solving and team-handling skills.
• Ability to work in a fast-paced and target-driven environment.
• Willingness to work in shifts, including peak business periods.