Dark Store Manager - Patna

blitznow.in; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

Blitznow.in is seeking an experienced operations manager to oversee dark store operations in Mumbai. You will manage inventory, order processing, and coordinate last-mile delivery. The ideal candidate has 3-5 years of experience in logistics and strong understanding of dark store workflows.

This role requires excellent people management, problem-solving skills, and knowledge of local geography. You will play a pivotal role in ensuring customer satisfaction through efficient operational execution.

Qualifications

• Minimum 3–5 years of experience in dark store or logistics.
• Strong understanding of dark store operations and last-mile delivery.
• Hands-on experience with RTO management and inventory reconciliation.

Responsibilities

• Manage end-to-end dark store operations including inventory and last-mile coordination.
• Plan daily manpower requirements based on order volume.
• Ensure accurate picking, packing, and timely dispatch of orders.

Skills

People management

Problem-solving

Inventory management

Dispatch planning

RTO management

Understanding of local geography

Job description

Blitz enables Same-Day Delivery for eCommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability & unlock growth by adapting to the latest consumer behavior trends in the eCommerce industry, making Same-Day Delivery more Convenient, reliable, and affordable. Blitz partners with enterprise brands across Fashion, Beauty & Personal Care, and Healthcare, helping them achieve 30%–40% higher conversions and 2x customer retention through best-in-class delivery experiences.

KEY RESPONSIBILITIES

• Manage end-to-end dark store operations including inventory, order processing, dispatch, and last-mile coordination.
• Plan daily manpower requirements including pickers, packers, and delivery executives based on order volume and demand trends.
• Ensure accurate picking, packing, and timely dispatch of orders to meet SLA and customer expectations.
• Monitor inventory levels, stock inward/outward, RTO handling, stock aging, and shrinkage control.
• Maintain high standards of store hygiene, safety, and operational compliance.
• Track operational KPIs such as order fulfilment rate, dispatch TAT, inventory accuracy, and delivery success rate.
• Coordinate with central teams, vendors, and delivery partners to resolve operational issues.
• Handle on boarding, training, and performance monitoring of store staff and delivery executives.
• Provide real-time support to ensure smooth order fulfillment and excellent customer experience.
• Identify process gaps and implement improvements to enhance efficiency and reduce operational costs.

BASIC QUALIFICATIONS

• Minimum 3–5 years of experience in dark store, warehouse, retail operations, or logistics industry.
• Strong understanding of dark store operations, inventory management, and last-mile delivery workflows.
• Hands-on experience with RTO management, stock reconciliation, inventory aging, and dispatch planning.
• Strong people management and problem-solving skills.
• Knowledge of local geography of Patna and surrounding delivery clusters.