Global Client Communication -Immediate Hiring

Rivera Manpower Services; Bengaluru; On-site; INR 585,000 - 715,000; Full time

Job summary

Rivera Manpower Services in Bengaluru is seeking a Senior Customer Support Executive for US/UK shift. Role covers international customer support across voice/email/chat channels, with escalations and documentation responsibilities. Immediate/joining preferred. Graduate/Undergraduate candidates welcomed; strong English and customer handling skills required.

Qualifications

• Excellent English communication skills.
• Experience in international customer support / BPO / voice process.
• Comfortable working in US shifts.

Responsibilities

• Handle customer queries and provide effective resolutions through voice/email/chat channels.
• Manage escalations and ensure timely resolution within defined SLAs.
• Communicate professionally with international customers.
• Handle service requests, complaints, and follow-ups.
• Coordinate with internal teams and stakeholders for issue resolution.
• Maintain accurate customer records and process documentation.
• Ensure adherence to quality, compliance, and process guidelines.
• Achieve defined productivity, quality, and customer satisfaction targets.

Skills

English communication

International customer support

Voice process

Problem solving

Education

Graduate/Undergraduate

Job description

HIRING SENIOR CUSTOMER SUPPORT | US SHIFT

Role: Senior Customer Support Executive
Process: International Customer Support
Shift: US/UK Shift
Salary: Up to 6.5 LPA
Location: Bangalore
Experience: 1 to 7 Years
Qualification: Graduate / Undergraduate

Key Responsibilities

• Handle customer queries and provide effective resolutions through voice/email/chat channels.
• Manage escalations and ensure timely resolution within defined SLAs.
• Communicate professionally with international customers.
• Handle service requests, complaints, and follow-ups.
• Coordinate with internal teams and stakeholders for issue resolution.
• Maintain accurate customer records and process documentation.
• Ensure adherence to quality, compliance, and process guidelines.
• Achieve defined productivity, quality, and customer satisfaction targets.

Candidate Requirements

• Excellent English communication skills.
• Experience in international customer support / BPO / voice process.
• Comfortable working in US shifts.
• Strong customer-handling and problem-solving skills.
• Ability to manage escalations and difficult customer interactions.
• Immediate / short-notice joiners preferred.