Hiring For Customer service voice process - Bangalore

Protiviti India; Bengaluru; Presencial; INR 350 000 - 550 000; Tempo parcial

Resumo da oferta

Protiviti India in Bengaluru is seeking an experienced Customer Service Associate for a 9-month project based in Bangalore (Bannerghatta). The role focuses on handling premium inbound customer interactions, ensuring first-contact resolution, and maintaining strict compliance and quality standards.

You will work with international banking products and services, provide empathetic support, document interactions accurately, and meet KPIs, productivity, and sales targets while adhering to regulatory

Qualificações

• 2-8 years of experience in customer service
• Graduation is must
• Experience with international banking products/services is a plus

Responsabilidades

• Handle inbound customer queries related to international banking products and services
• Provide accurate, prompt, and empathetic customer support
• Achieve first-contact resolution (FCR) across customer interactions
• Identify and recommend value-added banking products based on customer needs
• Adhere to banking regulations, compliance requirements, and quality benchmarks
• Maintain detailed and accurate interaction documentation
• Meet assigned individual KPIs, productivity, and sales targets
• Handle escalations professionally and resolve conflicts effectively

Conhecimentos

Inbound customer support

First-contact resolution

Sales orientation

Communication skills

Documentation

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Job Summary

Experience : 2-8 years

Location : Bangalore (Bannerghatta)

We are hiring experienced Customer Service Associates for a 9 months project. The role involves handling premium inbound customer interactions, ensuring first-contact resolution, recommending needs products, and maintaining strict compliance and quality standards.

Key Responsibilities

• Handle inbound customer queries related to international banking products and services
  Provide accurate, prompt, and empathetic customer support
  Achieve first-contact resolution (FCR) across customer interactions
  Identify and recommend value-added banking products based on customer needs
  Adhere to banking regulations, compliance requirements, and quality benchmarks
  Maintain detailed and accurate interaction documentation
  Meet assigned individual KPIs, productivity, and sales targets
  Handle escalations professionally and resolve conflicts effectively

Graduation is must