Hiring Freshers - International Voice Process - Customer Support

Conduent; Bengaluru; On-site; INR 257,000 - 312,000; Full time

Job summary

Conduent in Bengaluru is hiring a Customer Experience Associate II (Voice Process) to handle inbound and outbound calls and resolve customer queries. Freshers welcome; 3-month contract with 5 days work and night shift options.

Role requires English fluency and willingness to work from office at Unit A, Aviator Building, ITPB, Whitefield Road, Bangalore. Take-home up to 28k for experienced candidates. Immediate joiners preferred.

Qualifications

• Fluent in English for voice process.
• Available for 3-month contract.
• Fresher welcome; 12th or graduate qualification accepted.

Responsibilities

• Handle inbound and outbound customer calls.
• Understand and resolve customer queries.
• Mostly outbound customer calling.
• Update customer details in CRM.
• Follow process guidelines and quality standards.
• Meet productivity, quality and customer satisfaction targets.

Skills

English fluency

Call handling

CRM usage

Customer service

Education

12th / Graduate

Tools

CRM system

Job description

Immediate Hiring - International Voice Process - Customer Service-

Freshers welcome

Role - Customer Experience Associate II (Voice Process)

Candidate must be fluent in English

• Work from office
• 5 days working & 2 day rotational week off
• Flexible with any shift (Night Shift)
• Employment duration : 3 Months contract

Salary & Benefits:

• For Fresher: 23k Take Home
• For Experienced - Up to 28k Take Home

Eligibility Criteria:

• Qualification:12th / Graduate(Any stream)
• Notice Period: Immediate Joiners Preferred

Key Responsibilities:

• Handle inbound and outbound customer calls
• Understand and resolve customer queries
• Mostly outbound customer calling
• Update customer details in CRM
• Follow process guidelines and quality standards
• Meet productivity, quality and customer satisfaction targets

Interview Details :

• Date - 6th Oct & 7th Oct
• Time - 10am to 3pm
• Location - Conduent Business Services India LLP
• Unit A, Level 1, Aviator Building, ITPB,
• Whitefield Road, Bangalore 560 066, India