Hiring - Collection Officers - HL & LAP

IHFL; Chennai; Vor Ort; INR 300.000 - 420.000; Vollzeit

Zusammenfassung

IHFL in Chennai is seeking a collections professional to manage EMI recoveries, engage borrowers, and drive timely repayments. The role includes field visits, negotiating repayment plans, and coordinating with Sales, Credit, and Operations teams.

The candidate should have 1–5 years in collections, be willing to travel extensively, and ensure RBI/compliance standards. Strong communication and negotiation skills are essential to reduce delinquencies and meet monthly targets.

Qualifikationen

• Graduate education acceptable across disciplines.
• 1-5 years of collections/recovery experience preferred.
• Strong negotiation and communication abilities required.
• Willingness to travel extensively for field collections.
• Knowledge of collection processes and delinquency management.

Aufgaben

• Follow up with customers for timely EMI repayments.
• Handle delinquent accounts and reduce overdue cases.
• Conduct field visits for collections and customer meetings.
• Negotiate repayment plans and resolve dues queries.
• Achieve monthly collection and recovery targets.
• Identify skip cases and coordinate with agencies for recovery.
• Maintain accurate collection records and update systems.
• Coordinate with Sales, Credit, and Operations teams for issue resolution.
• Ensure adherence to RBI guidelines and organizational compliance standards.
• Prepare and submit daily, weekly, and monthly collection reports.

Kenntnisse

Negotiation

Communication

Travel willingness

Delinquency management

Ausbildung

Graduate in any discipline

Jobbeschreibung

Key Responsibilities

• Follow up with customers for timely repayment of EMI dues.


• Handle delinquent accounts and ensure reduction in overdue cases.


• Conduct field visits for collection and customer meetings.


• Negotiate repayment plans and resolve customer queries related to dues.


• Achieve monthly collection and recovery targets.


• Identify skip cases and coordinate with agencies for recovery.


• Maintain accurate collection records and update systems regularly.


• Coordinate with Sales, Credit, and Operations teams for issue resolution.


• Ensure adherence to RBI guidelines and organizational compliance standards.


• Prepare and submit daily, weekly, and monthly collection reports.

Eligibility Criteria

• Graduate in any discipline.


• 1-5 years of experience in collections/recovery, preferably in NBFC, Banking, LAP, PL, Home Loan, or Vehicle Finance.


• Good negotiation and communication skills.


• Willingness to travel extensively for field collections.


• Knowledge of collection processes and delinquency management.