Collection Executive

Mahindra Finance; Assam; On-site; INR 350,000 - 520,000; Full time

Job summary

Mahindra Finance is seeking a collections professional to manage activities for two wheeler and auto loans. You will conduct field collections, negotiate payment plans, and resolve customer queries to minimize delinquencies and improve cash flow.

The role requires handling collections with strong communication and negotiating skills, while coordinating with internal teams to ensure smooth processing and adherence to regulations.

Qualifications

• 2-5 years of experience in collections management or related field (auto loans, two wheeler loans).
• Strong knowledge of collection management principles, practices, and regulations.
• Excellent communication, negotiation, and interpersonal skills for effective customer interactions.
• Ability to work independently with minimal supervision while meeting targets and deadlines.

Responsibilities

• Manage collection activities for two wheeler loans, auto loans, and other loan products.
• Conduct field collections to recover outstanding dues from customers.
• Utilize sales skills to negotiate payment plans and resolve customer queries.
• Implement effective recovery strategies to minimize delinquencies and improve cash flow.
• Collaborate with internal teams to ensure seamless communication and efficient processing of collections.

Skills

Negotiation

Communication

Interpersonal skills

Field collections

Independent work

Target-driven

Job description

Roles and Responsibilities

• Manage collection activities for two wheeler loans, auto loans, and other loan products.
  
• Conduct field collections to recover outstanding dues from customers.
  
• Utilize sales skills to negotiate payment plans and resolve customer queries.
  
• Implement effective recovery strategies to minimize delinquencies and improve cash flow.
  
• Collaborate with internal teams to ensure seamless communication and efficient processing of collections.
  

Desired Candidate Profile

• 2-5 years of experience in collections management or related field (auto loans, two wheeler loans).
  
• Strong knowledge of collection management principles, practices, and regulations.
  
• Excellent communication, negotiation, and interpersonal skills for effective customer interactions.
  
• Ability to work independently with minimal supervision while meeting targets and deadlines.