Collections Manager

Mahindra Finance; Sagar; On-site; INR 1,100,000 - 1,700,000; Full time

Job summary

Mahindra Finance is seeking an experienced Collections and Recovery leader in Madhya Pradesh to oversee portfolio management, recoveries, and legal actions. The role requires steering teams and agencies, negotiating settlements, and coordinating with Sales, Credit, Legal, and Risk for effective recoveries.

The ideal candidate will have 5–8 years in collections/recovery within NBFC or banking sectors, with 2–3 years of team leadership.

Qualifications

• Graduate in any discipline.
• MBA/PGDM preferred.
• 5-8 years experience in Collections/Recovery in NBFC/banking sectors.
• Minimum 2-3 years of team handling in collections.
• Strong recovery and negotiation skills.
• Knowledge of collection processes, NPA management, and legal recovery.
• Team leadership and stakeholder management capability.
• Analytical and problem-solving abilities.
• Good communication and MS Excel / MIS reporting skills.
• Experience in NBFCs, vehicle finance, banking collections, housing finance, or rural lending.

Responsibilities

• Portfolio Management: manage bad debt, write-off, loss-on-sale and high delinquency portfolios.
• Collection & Recovery: field visits, repossession, settlements, and recovery drives with authorities.
• Team & Agency Management: supervise collection staff and agencies, monitor productivity and performance.
• Legal & Compliance: coordinate SARFAESI/arbitration and ensure compliance with Fair Practice Code.
• Stakeholder Management: liaise with Sales, Credit, Legal, Operations, and Risk teams.
• MIS & Reporting: analyze delinquency trends and share daily/weekly/monthly reports.

Skills

Recovery skills

Negotiation

Team management

MS Excel

MIS reporting

Stakeholder management

Education

Graduate in any discipline

MBA/PGDM preferred

Job description

Key Responsibilities

Portfolio Management

• Manage and monitor bad debt, write-off, loss-on-sale, and high delinquency portfolios assigned to the branch.
• Achieve monthly collection, recovery, and reduction targets for NPA and written-off accounts.
• Prepare and execute bucket-wise recovery strategies for overdue accounts.

Collection & Recovery

• Conduct customer visits and field investigations for chronic defaulters.
• Ensure timely execution of repossession, surrender, and disposal activities as per policy.
• Negotiate settlements and repayment plans with customers within approved authority limits.
• Track and recover overdue amounts through direct collections, agency support, and legal channels.

Team & Agency Management

• Manage Collection Executives, Recovery Officers, and Collection Agencies operating under the branch.
• Monitor daily productivity and recovery performance of on-roll and outsourced collection resources.
• Conduct regular reviews, training, and performance assessments of collection teams.

Legal & Compliance

• Coordinate with legal teams for filing and pursuing SARFAESI, arbitration, civil, and criminal recovery cases wherever applicable.
• Ensure adherence to Fair Practice Code, collection ethics, and regulatory guidelines.
• Maintain complete documentation related to recovery actions and legal proceedings.

Stakeholder Management

• Liaise with Sales, Credit, Legal, Operations, and Risk teams for effective resolution of collection cases.
• Build strong relationships with customers, vehicle dealers, local influencers, and enforcement agencies to support recoveries.

MIS & Reporting

• Analyze collection performance and delinquency trends.
• Prepare and share daily, weekly, and monthly collection reports.
• Identify risk accounts and initiate corrective actions to minimize future write-offs.

Key Performance Indicators (KPIs)

• Bad Debt Recovery %
• NPA Reduction %
• Collection Efficiency
• Write-off Recovery Achievement
• Repossession & Resolution Cases Closed
• Portfolio Delinquency Improvement
• Agency Productivity
• Legal Recovery Success Rate

Educational Qualification

• Graduate in any discipline.
• MBA/PGDM preferred.

Experience

• 5-8 years of experience in Collections/Recovery within NBFC, Banking, Vehicle Finance, Housing Finance, or Microfinance sectors.
• Minimum 2-3 years of team handling experience in collection functions.

Required Skills & Competencies

• Strong recovery and negotiation skills.
• Knowledge of collection processes, NPA management, and legal recovery mechanisms.
• Team management and leadership capability.
• Analytical and problem-solving skills.
• Good communication and stakeholder management skills.
• Proficiency in MS Excel and collection MIS reporting.

Preferred Industry Experience

• NBFCs
• Vehicle Finance
• Banking Collections
• Housing Finance
• Rural Lending Institutions